So I got a text message from Yallo a few days ago.
⌛ Only today: Home internet for CHF 19.95/month (instead of 79.-) 🚀 ETC....
I clicked the link because I thought I could only get UPC at my address so I was curious. I went through to the “check address” bit. But then it asked for my details like email address name etc. I didn’t want emails from them so I just mashed the keyboard, putting random characters in the name, email etc fields.
I did put my correct address and my correct phone number. Then I saw the process button. Thinking it would then show me whether it was possible at my address. But half way through loading I realised it was confirming an order. I closed the webpage.
Today I got a message on my phone:
“ Hi Djxj!
We have successfully received your Home Max Cable order NUMBERS. We confirm that your order is now being processed and that your activation date is the 16.09.2022.
Find more details in the order confirmation email or check the order status here: WEBADDRESS
Your yallo team”
So my first instinct is to call them. But by identifying myself as the person that did it I am certainly putting myself on the hook to pay for this contract that I do not want and cannot use. From reading posts on the forum, once you press that button they rarely let you off. Not sure how to dig myself out of this hole. Do you think they’ll be reasonable?
Wild guess: If they definitely don't offer the service in your area, I don't see how they can fulfill a contract. A contract implies both parties have obligations. If they can't meet their part then surely the contract falls...
However if they CAN offer the service, you're probably best to hunt around for T&Cs that mention cancellation period, notice period, etc.
Track you or track your phone number or sim card Report lost phone if you won't find the T&C to be sure you can tell them it was a joke and instantly close that matter
Yeah I definitely didn’t put in any payment info. But I went back through the process and I’ve now found the origin of the issue. Earlier on it confirmed that my address was viable, but I was doing this on my phone and somehow I didn’t see it on screen.
Funnily enough, I tried out the same website about 5 minutes before HomesickAlready posted his first post. I know for a fact that I can’t get fibre, but I was curious what yallo would come up with.
I put in my address but didn’t get confirmation of whether I could get fibre or not. Instead, I got a dodgy-looking invitation to carry on, at which time I decided to get out.
Seems to me that the following hasn’t happened:
(2) The customer must be able to clearly determine , throughout the order process, which stage of the order they have reached . They must know when they have finally entered into the contract. To enter into the contract, using a button with clear wording is recommended, such as “Buy”, or “Order with payment obligation”. Conversely, wording of the type “Order”, “Continue”, “Complete”, “Next” or “Sign up” are not appropriate.
(3) It must be possible for contract details to be checked and, if necessary, corrected by the customer before entering into the contract. The customer must be able to view the contract they are entering into, particularly the quantity and type of product, the total order price and their billing/delivery details. I’d send an email to the CEO [email protected] und chief of customer services [email protected]
stating my problem and alerting them to the law as posted above.
At the same time, I’d post a google review of the process.
That has always brought results for me in the past (with different companies). If necessary, I’d do the same again with a registered letter, but I never had to that.
I believe that you have 2 weeks to withdraw from an internet contract. Call yallo, tell them what happened and that you are not interested, or that you are interested and to write down your details correctly (if you are interested). After all you have not signed any contract! Let them send the bill to Mr. DJDWRFSVD EFBeBebebebebeasf who is the one in the contract!