Acer + InterDiscount = No Respect & No Consumer Rights! Help, please!

The brand Acer reminds me of when I was at a computer show looking for sources for a new laptop supplier and was effectively told to push off from the Acer stand. I vowed never to buy or recommend Acer from that point and we gave the contract for laptops to Compaq.

It'll mostly be a heat or contacts issue with the laptop. Sucks in dust, dust stays.

You do make an awful lot of use of the landlady's laptop - is she blaming you, perhaps?

If it is the CPU fan it will!!!

What model number is it? Do you have the specs on it? CPU, RAM, HDD, GFX.

Your thread has intrigued me.

And for the other people who hate their ACER's and wish them to go away or want to sell them on, email my company (no PM's) with the details of them. Your headache may become mine!

Sorry, I don't know the model number.

All I know is that it's one year old or bit more, has 1.5GB of RAM, about 160GB of HDD, Intel Pentium 4 Processor (dual-core), NVidia video card (if I am not mistaken 7300Le)... I think I didn't miss anything..

To repeat my previous post in case you missed it:

The Fédération Romande des Consommateurs has a (paying) hotline

http://www.frc.ch/

I thught thought I would say that ACER PCs are junk. That they work at all for a few seconds is nothing short of a miracle. If you actually want a PC that works then get yourself a Mac.

I am sure this can be stated for almost any model depending on user experiences. It all depends on how they are used, just like anything we buy.

And I wouldn't start the pc vs mac thread here again...

(P.S., are you collecting red strikes thinking they are actually green?)

When the PC freezes, is there any problem with display? If yes and the GPU is of the nVidia G84 or G86 series, you might want to check t his google search. It seems nVidia is having a problem now.

A few nights ago, OH bought me one of these Acer mini laptop things with a detachable keyboard, so you you can use the screen as a tablet if you want.

She brought it home, I went through the setup and all, but afterwards the internet was not working. I called Acer support, got walked through on how to reset and reinstall the operating system, waited a few hours, and still nothing. I called a few more times and got walked through the same process, which changes nothing. 6 hours spent trying to get this stupid thing to work so far. I called Interdiscunt, and they said I could take it back. I took it to the store, and they tell me there is nothing they can do but send it in for repair, which will take 3-4 weeks minimum.

Acer support told me on the phone that I could exchange it within 2 weeks of purchase for a new unit. Interdiscunt says no, that warranty has nothing to do with them. Does anybody have any experience with this? IMO the 2 week return must be part of the agreement that a reseller signs with Acer, and that Interdiscunt is trying to sidestep this obligation.

Now i'm in a situation where I need a basic laptop to get work done. I don't want to buy another laptop, because I don't want 2 of them. But I can't wait a month before doing what I have to do...

I'm tempted to send Interdiscunt a bill for the time Ive spent trying to get this thing to work.

Take a look through this FAQ on consumer rights. Generally speaking, you have a right to replace defective goods, but unfortunately the seller's T&C can override your basic rights

Not sure if a shop needs to make you aware of T&C (I've never seen them in a bricks and mortar shop), or you are expected to ask before buying. Anyway, it's worth mentioning the law to see if they back down.

https://www.konsum.admin.ch/bfk/en/h...telle/faq.html

I now only buy stuff from Interdiscount if the price is really good, and I don't mind either a)throwing it away or b)fixing it myself.

Actually, I haven't bought anything since the last time I had them fix a colour laser which had broken within the mfr warranty period AND had been purchased with an extended warranty from Interdiscount. They wanted to charge me for a full CYMK toner set "So they could test it" AND they wanted 140CHF up front to just look at the thing!