Anyone have BT internet in the UK?

Just wondering if anyone has this and are having problems logging in to the website? Since they changed it so you have to have separate log in’s for your BTID and any e-mail addresses it’s almost impossible for me to access anything. Trying to log in to BTID just keeps timing out every time I try it and while I can reach my e-mail account, I can’t access hubby’s because I need to get into BTID to try and set it up as a separate thing.