2 weeks ago I purchased Buy-in of insurance benefits and paid money to my Pillar 2 company what is Swissstaffing in my case.
I had letter from them so I paid to the bank account what was in the letter.
Swissstaffing is still telling me that they don't see my money.
What should I do?
I paid money from my UBS bank account and Swissstaffing also have account in UBS.
Should I contact UBS to get confirmation of transaction or should I visit lawyer?
Thank you for advice.
Yes, check with your bank that the money went through to the correct account.
Yes, UBS can check if this was indeed a legitimate account or if you paid into a scam account.
Maybe it was a wrong account, or you did not write some.data correctly or or or
Could be a simple human error - see what happens.
Yes. Some institutions have several accounts, and it could be that you've properly paid into one of their accounts, but not the correct one. That's worth asking about.
This happened to us once with tax, where we'd paid in full, but without realising that our money had been deposited in the tax office's account for year n, but the bill was for year n+1. The staff were checking the n+1 account, so they couldn't see our payment. It took a while till someone explained to us that there were different accounts for each year, and then found our payment in the other account.