Ok, so an update.
Thanks for the suggestions guys. After searching for about a month we finally found someone. Charles Schwab.
• www.usstax.com never called us back.
• Fidelity wouldn't touch it as she's not a US resident/citizen but they suggested Fidelity International, they don't do IRA stuff, only bigger business
• Vanguard, pretty much hung up on us after an hour wait.
• The Fidelity rep did us a solid and emailed my wife personally and suggested a company called Moore Doeren Mayhew that does more US and Swiss business stuff but not IRA. It was them that suggested Charles Schwab International.
After calling them up and explaining we needed a "Trustee to Trustee Rollover for Non-Resident Alien " They were like No Prob! Just had some special paperwork to fill out. They actually said they were getting an influx of IRA account holders from our original IRA guys. And it technically stays in the US so none of this transferring between currencies stuff. Additionally, we could still be able to pay into the ROTH if we so chose to as that one's an after tax thing.
They are extremely friendly, open 24/7 and helped step-by-step to get the paperwork started. Because it's out of country, it's necessary to fill out and fax/mail the application, no online application understandably. One application per IRA type (Traditional/ROTH, etc). They said would take a couple of weeks and they foresee no problems as it's not their first pony ride. Note tho that they require a minimum 25K for each account that's to be transferred in. Also needed to provide Passport copy, some bill stubs like power, cable, etc.
We never did get a strait answer from the original company exactly why her account was being ended and not mine. The Schwab guy thinks it was probably some internal decision to not support non-citizen/residents due to reporting or something. Some portion of FACTA? Whatever. When her more pressing stuff is done Imma move my IRA to them too. F'm for the headache and sleepless nights they caused.
So a word of advice if my fellow reader is not a US Citizen, leaving the US and have an IRA, check with your institution if they will still support you. What was BS about this thing was we would still be his with a 10% penalty for taking it out before 59.5 Years of age. It's one thing if we requested the money personally like for an emergency or whatever, but when THEY ask you to close it then say "Oh, BTW, since you're taking the check there's 10% off the top for us." PBFFT Horse crap! Then the normal tax stuff, ya, taxed now or later.
So in the end will keep posted when all is said and done. Hopefully this little adventure can help someone else dodge a headache.
Thanks!