So sorry but the Import value is the sum of the Merchandise value and the (possibly assumed) transport. So that you have to instruct the Sender about value including transport
If the shipping was free they simply assumed a transport Charge on whatever basis
https://twitter.com/nextofficial
I'm sure they want to hear of threads like this.
Until they change, I would truly recommend using another retailer.
You can always file one or get it off your chest out there:
http://www.dhl.ch/en/contact_center/...anagement.html
All it takes, one working day
Apparently according to the website they do not use DHL anymore. They use Skynet and Swiss Post. Could be why the difference this time!
Appeal the customs charges, all very easy if you show your invoice. Done that several times always a success.
Would love to. But can't find any (easy to understand) info on charges. They charged me 6 francs tax ... So maybe it was chargeable, I'm not sure I always though the threshold was 60/65 chf.
6 CHF vat implies 75 CHF value.
That's exactly what Nordstrom offers when you place an order from Switzerland.
Yes that's becoming more common especially from companies with some business/marketing brains. Also some companies will even refund the difference if the charges are less but still guarantee you won't pay more if it exceeds what you paid.
Shocking! Especially here in Switzerland.
(Apologies but I'm relatively new to CH) What is the threshold when getting stuff into Switzerland? I read someone earlier on this thread mention 60/65CHF...can anyone confirm the exact amount?
It IS "hit&miss" !!
The actual limit is 5 CHF of tax. So if everything is taxed at 8% then the limit, including shipping, would be 62.50.
Some things, like books are rated at 2.5%, so the limit is going to be nearer 200, but bear in mind it'll be quite a bit less than that because the shipping is still rated at 8%.
So for example, if shipping is 12.50, that'd be 1 CHF tax, leaving you with 160 CHF of books to take you to the limit - so the total value is 172.50.
Anyone know who I write to to challenge it?
Either the company you bought the goods from, or the company who delivered them?
I forgot about them using this company and stupidly ordered again. In July I paid CHF 32.25 charges for a CHF 46 purchase. Now they charged me CHF 41.65 for a CHF 60 purchase. I already took up the issue with Next in July, they responded once and then nothing happened.
Now in touch with them over Twitter and pointed out this thread.
AAS Freight refuses to provide me with a proper invoice from Swiss customs, not sure what that is about, I have asked them for one twice and all that happens is that they send further reminders to pay the charges. Since one item in my order is a gift, I have now decided to pay for it.
I have a friend who works in the Swiss customs administration, he is happy to look into the matter but he needs a proper invoice from Swiss customs to assess the situation correctly - which AAS Freight has so far failed to provide, I can only see their invoice. He confirmed that purchases under CHF 62 are usually exempt, so the cases in this thread all look to be a bit odd to get such high charges on.
It has to *clearly* be under 62 CHF.
I ordered some bike stuff from the UK, under 62 CHF, not including postage. The parcel came opened (and re-sealed in customs tape) with no charges. Luckily for me the invoice clearly stated (in English) "Free Delivery, total invoice amount £xx" and the conversion at the xe.com rate put it at 60 CHF.
I've heard (on here I think) that even if there's free delivery, unless that's clearly stated they will assume a delivery charge (a "Swiss" delivery type charge!) which can easily put the total assumed value over the threshold.
And some companies open parcels at random to check and they charge their admin fees for doing so, even if no tax is due (again that's something I've read about happening on here, probably DHL).
Next has a sticker on the outside where all the info is clearly stated. It's a shame because Next is the only company that does affordable, reasonable quality clothing for tall women that I like. By the way, one customer service person said the tall range is no longer available in Switzerland, so I am doubly upset.
Dear Next, if you are reading this, kindly go and see your marketing strategist and once they have stopped shouting at you for decided to ignore a market with hardly any competition and high purchasing power, kindly make sure that both the tall and petite stuff is available to Swiss women who don't want to exist in ballerinas, skinny jeans and shapeless smocks.
Cheap Easyjet flight to London early morning, shop like crazy in the January sales, have an early dinner, fly back.
Or just get your stuff posted to a PO Box service across the border in France, Germany or Italy.