I advise you to change to Sunrise prepaid airbag with surf option of 7.50 for 250 MB data. Lebara charges you 4.50 for only 120 MB. Lebara is the worst of them all. 120 MB is used quickly if you access 4G. So one has to use some control for your usage.There is a small app called "Mein Datamanager "( my Data Manager ). There you can set it up according to your needs.
https://play.google.com/store/apps/d...ia.android.mdm
I made the same mistake as you when I bought a new Smartphone and got a replacement Sim Card. The surf option was not included and I was hit for 50 CHF in a couple of days. Of course I had to pay but I got pretty angry in the shop.Now I have Sunrise Prepaid with Surf option of 7.50 CHF. One should always ask about such things-because these people just want to sell a product. They have no interest in you.
http://www1.sunrise.ch/Sunrise-Prepa...#Sunrise_surf_
http://www1.sunrise.ch/Sunrise-Prepa...udget-optionen
WIFI is usually free ( hotspot )
You will not be charged for WIFI. And you should have asked Lebara first about what is included and what not.Let the buyer beware!
Most of the data plans are activated once with the option of auto renewal (lyca has this for sure) or manual renewal. But I would assume that renewal is automatic by default. They also have a rather cheap promotion right now 120mb data for 30 days for 1.25 CHF. Most smartphone will have a setting option for mobile data on or off which you should do as soon as you know you have wifi.
Well, ok I guess, but since I had used internet with them for years by subscribing by an sms to turn it on and had cancelled this service months earlier, why should I have any idea that they are suddenly going to start charging me without my requesting it?! I'm still rather confused by the legality of this, though I've given up worrying about it.
Thank you, I'm looking through their options.
We may be missing the point here.. Using the data or not using the data is not relevant if auto renew is enabled.. As somebody mentioned.
If you have auto renew enabled on a 500mb per month plan, even if you throw away the phone and use zero data, you will be charged each month for 500mb of data, regardless of any settings?
Yes, I guess so. But although I had auto renewal of my Lebara surf, I'd cancelled it long ago as my phone started dying and the first sign was not coping with the internet. Definitely Lebara knew that and had stopped charging me.
Have you registered and seen your account details online, all account settings, plan activated, when activated etc are available there, including when they may have restarted / renewed the data plan for you. Maybe you can refer the call log to showcase that you didn't actually send an sms for data plan activation and if they did it on their own you can certainly ask for your money though I am quite sure they would find a way not to give it back. If you did not activate it again then I cant understand how they could charge you.
Yes, done all that. They are quite insistent. If more money had been involved I'd still be fighting, but instead I'm on strike, not using my phone until I feel like I've made up the difference. And meanwhile, looking for options.
I'm scared by this too: in Geneva Lebara (and presumably therefore also Sunrise) clicks over to global roaming. Apparently the signal's weak here and gets overtaken by the one from France. I'd hate to discover I'd made some terrible mistake because of that!
You really need to learn how to use your phone properly
How much have you accidentally spent on data? Given it is prepaid, I am guessing less than CHF 20. If so, I would suggest put it down as cost of learning how to use a smartphone. If not, and even if you spent say CHF 1,000, there is nothing you can do about it unless your prepaid option had data disabled.
I am guessing your prepaid option always had data enabled. Unlike your Blackberry, your Nokia did not use data in the background but only used data when you browsed/checked your email. Going forward, the only way not to incur extortionate data costs is to 1) buy data packs/bundles or 2) turn off data. You should be able to turn off data in one of two ways: 1) call Lebara customer service and disable data. If you do this then you will only be able to get emails / use the internet on wifi or after you re-enable it. 2) turn data off on your phone. If you post your Blackberry model number, I/someone can try to help you turn off the mobile data and roaming feature.
As for wifi, as other members have already said wifi has nothing to do with Lebara unless you use wifi (hotspots) provided by Lebara. As far as I know, Lebara does not provide wifi hotspots but don't take my word for it as I am not a Lebara customer. Your phone will typically only auto connect to wifi networks that you manually connect to and when you first connect you will know what wifi network requires you to pay for it. This payment is typically independent of Lebara.
HTH
Yes you are right. Thats why I say get rid of Lebara.You can change to another provider and keep your number. Compare the rates of Lebara prepaid with Sunrise and you will see that Sunrise has a much better offer .If you are under 30 then there are special offers.Go and speak to Sunrise. They will help you to change over to them.Lebara is maybe good if you call internationally alot. That would be the only reason to use Lebara. Thats why people have two Sim Cards-with one being from Lebara to call internationally.
Lebara has now two price plans for prepaid. Lebara Simply or Lebara Classic.With both price plans you pay around 25 Ruppen for each MB of Data you use on Mobile Internet. And that can cost alot if you surf alot. Thats why you have their Surf Option of 120 MB for 5 CHF. As soon as you stop the surf option then it reverts back to the normal price.
Did you get a new Sim Card when you got your new phone ?
Yes thats obvious. But if you cancel your Surf Option and dont turn off Mobile Data on your phone then each time you use internet or read mails then you are billed for each MB you use.