If its still not clear rather skip the discussion.
Opened up= started to accept, not opened as in new.
Hi Castro. Sorry to hear your experience with Hermes was a bust.
Just for the record, I have collected and posted about 14 items too and from UK/Germany with Hermes (in Weil just over the border) and have only had two problems in total. One where they insisted the item was in one place which it was not and it traveled all the way back to the origin country because I "did not collect it in time" and a second got stuck and actually right now is still stuck in Freiburg since the 13th Jan (on its way to UK). The service is cheaper and about as reliable as Royal Mail sending over here and it is trackable (mostly).
And Customer Service has not given me a sensible answer about its actual whereabouts in 2 days but they did send me a nice survey to complete about the auto answer email I received promising god and his mother had been put on the case to find it. But per statistics it gets 8 1/2 out of 10 from me.
Come again? That's a problem rate of almost 30% !
2 errors in 14 shipments = 14.28%
Which makes it nowhere near "as reliable as Royal Mail".
Oops, of course you're right.
Still, I wouldn't accept that kind of problem rate.
Agreed.
6 more to go.... :-)
I have a question regarding Hermes PacketShops... Tonight (Monday) I picked up 5 Amazon packages from the Hermes PacketShop at Egerstraße 10 in Weil am Rhein that had been delivered on Saturday and earlier Monday.
To my surprise, the clerk suggested I pay him a 10 Euro fee for holding my packages. My understanding of the Hermes Packetshop delivery scheme with Amazon is that I shouldn't have to pay any additional fees to the shop clerk. As I thought he was trying to pull something on me, I played dumb (easy to do as I don't speak German and he didn't speak English) and he eventually let me leave with my packages.
Has anyone else had this experience? Is this a legitimate policy of the Hermes/Amazon delivery partnership?
He was gesturing to what appeared to be an unofficial bulletin in the corner of his shop (near the door, but partially hidden beneath a flag) that translated to: "Unfortunately, from 01.01.2017 we have to charge the storage of GLS packages for a fee of at least 4.- Euro. Since we have a small capacity, we have to charge this price for the storage of the packages for our Swiss customers."
If you have a package delivered by GLS to a Hermes packet shop then you do have to pay.
If you have a package delivered by GLS to a GLS packet shop then your collection is free
If you have a package delivered by Hermes to a Hermes shop then your collection is free.
This was my case.
Then I suggest you use a different Hermes packet shop, there are 4 in Weil am Rhine here .
All five, no exceptions?
All five. Just double checked the various confirmation emails. It's possible he was confused and not acting maliciously, but they were definitely shipped via Hermes.
The clerk emphasized the fact that I was taking the items to Switzerland, which should be irrelevant...
They are trying to pull a fast one. I can imagine that certain Swiss shoppers left the boxes at the shop for days or weeks which caused storage costs, which they are now trying to charge... but that's not your problem.
Bottom line: Hermes is the absolute bottom drawer of delivery services in Germany. I try to avoid them, but since they are also the cheapest does every shop from MediaMarkt to loads of Amazon seller insist on them.
I use " grenzpaket " because Amazon can always send to them but not to Hermes https://www.grenzpaket.ch/de/
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