So I'm moving into a new house. The former owner had sunrise internet. I now ordered Solnet. Solnet says I need an extra cable to get their lines. They seem to use cables from Swisscom.
I now got an electrician to install a connection. The router work on 1 ethernet port in the house i have 4 i would like to use.
How do i get my internet the be available in all 4 ethernet ports in my walls? I assume this is something the electrician would mention, but no word about that, just left. Is there sunrise cables through the house or how does this work? Do most houses really need new cables though the whole house each time you switch provider. Can't they reuse an normal old ethernet cable.
The old woman who lived there before has no clue how anything was done and no documentation on it. Why is there no documentation on such things from Sunrises side!?
Ps. While the electrician is installing copper-cable he informs me I can also install fiber which all telecom providers say i can't. So now i have to pay him twice since i originally wanted fiber.
How to get some clarity on how all these internet connections work externally and internally in the house. I feel like no internet provider is explaining this and give misleading answers.
So, instead of taking over the existing Sunrise connection (or getting an upgrade from them), you dive into the most complicated alternative and then blame everyone else (including the old lady !) when it gets messy and expensive.
Kind of strange to expect the internet company stores customer data (privacy thingy). I have not read the T&Cs of internet suppliers but I'd guess their job ends when a cable that allows a router to deliver internet to your devices. What happens after that, it's your problem.
Anyway, if there are ethernet outlets in every room. There must be a switch somewhere, find it and connect the router to that.
It's not at all clear to me what you are trying to do. Once your router is connected to the internet you will normally have a couple of ethernet ports on the back which you can use. Are you saying only one is working?
Weird that they needed to install another copper wire.
Anyhow, if you have ethernet ports in the walls they should lead to a common switch to which you have to connect the router via a normal ethernet cable as you say.
Since it's an pre-owned house it could also be they were installed but became non-functional at some point, who knows. This is purely private stuff and has nothing to do with providers. It is unfortunate that there isn't any documentation.
There is probably some documentation with the original installer. You say you’re moving into a new house but what does that mean? New to you or built not so long ago. Can you trace the original electrician? Ask the old lady maybe.
I've heard somewhere that there is a law about it. Existing cable owners have to share them for other providers at a "maintenance cost" to avoid such unnecessary cable mess. Most likely one has to oppose to any new cable installation upfront to have the company go that route. Perhaps it's cheaper and hassle-free as opposed to deal with 3rd party to connect the internet to you.
However down to the gist of your unhappiness, the electrician did what was his job. He connected the internet to your house, you need (or should have to ask about it) to connect it to a router/switch from which all the cables to the other existing sockets go.