Mammut jacket fell apart in warranty period, Warranty repair refused

Daily Life, Swiss News and General Topics
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As you have been stonewalled by Mammut customer service and Swiss legal helpline, I would advise you to try your luck directly at the top, you have nothing to lose by personally contacting the head person of B2C. I found this info which you may chose to use. Good luck.

Mammut Sports Group AG is a Swiss producer of mountaineering and trekking equipment with headquarters in Seon, Switzerland. Mammut belongs to Conzzeta AG.

Conzzeta AG is a Swiss holding company. It stands for innovation, reliability and a long-term perspective.

Change of management at Mammut Sports Group

Seon, 23 January 2017 – Mammut Sports Group announces the appointments of Adrian Margelist as new Chief Creative Officer and Matthias Hanny as head of B2C . Both will become members of the executive management of the Mammut Sports Group.

Adrian Margelist (Swiss citizen) will assume office on 1 April 2017...

Matthias Hanny (German citizen) will assume office on 1 March 2017. Amongst other responsibilities, he managed the implementation of the company's growth strategy with a focus on DACH countries, the US and the UK.

Conzzeta Management AG

Giesshuebelstrasse 45

CH-8045 Zurich, Switzerland

phone +41 44 468 24 44

info(at)conzzeta.com

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So I have some good news. After more backwards and forwards via email with Mammut they agreed to send our jackets to goretex for analysis. After this they finally agreed to replace the jackets.

So we now have our replacement jackets!

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I wonder how much they spent trying to avoid the replacement.

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Re Rachel's comment above - absolutely.

Write to the CEO and send them the materials, factually stating what the problem is and why you think it is not acceptable. Then include the story of why you are writing to him/her.

Don't be rude or derogatory - just facts.

I rarely engage with customer service. I go straight to the top with complaints.