At this point I am worried that my payment is still unaccounted for. Are delays like these normal? What are my options as a banking client in Switzerland?
I am a UBS customer and I wired money to a another swiss bank account. It's been more than 10 days since the transfer, however the recipient claims they still don't see the amount in their account. I've checked with the bank and they confirm that the payment has left my account and there are no returns booked. I paid 30 CHF to initiate a search for my payment with UBS, but this hasn't concluded yet.
The person you send the money to needs to check with his bank, most likely there is an issue on his side.
Are you - or the recipient - by any chance Russian?
Such payments involving anyone known by either bank to be Russian are currently being manually approved.
If the amount was large (10k or more) the chances of a review and possible rejection are even higher as AML processes may also come into play.
Kind regards
Ian