Swiss Post charges

Complaints Corner
21
Save you complaint to the post, I have had the same problem, did a complaint

and received no money, only a letter that indicated that there was no mistake

by the swiss post. The sender have to indicate the shipment is a gift or are used

clothes with no commercial value .

So next time pick up the clothes yourself(if possible) and bring them as Luggage over the border or send them to an address in Konstanz(there are a lot of Companies offering this services) and pick it up from there.

22
Well as you have seen, there are two parts, the tax and the handling charge from the Post for processing the parcel through customs. So even if the customs determines that no tax is due, the Post can still hit you with the handling charge, as I discovered on more than one occasion

23
I had to pay customs and admin expenses for a packet of my own used clothes that I sent back to Switzerland via the post office, despite filling in "used clothes, no commercial value," on the customs form. :-(

24
Aha. Great to see that some people actually are in the know. Absolutely correct there.

VAT is a powerful tool and in recent years with the recsssion and monetary crisis its being put to full use by all of Europe (Germany are the worst) and even Switzerland.

ALlthough many get through the net, imagine he hundreds of thousands of parcels being processed each DAY! at CHF 20.- a hit if incorrectly announced, its hundreds of thousands of CHF PER DAY that Switzerland and other EU countries are 'recuperating'.

Vary happy to see that at least one person knows the law and understands it.

8% vat and customs duties that are far below average because Switzerland has very little in way of goods produced in Switzerland - barring high tech watches and cameras and machinery - is very little to pay respective to what all our neighbours are afflicted with.

25
How can you appeal? I've just received a parcel from the UK which was 41 GBP value + postage, but it was charged import tax and VAT as of 50 GBP value + 9.00 CHF postage, so I paid 27.14 CHF in the post office only to realise later that I was overcharged.

26
Hire a lawyer.

Tom

27
My mum just says it costs 10 pounds, whatever she paid. I've never had to pay here.

28
I always check gift, whether it is or not doesn't matter but it does keep the receiver from having to pay anything for the package.

29
Did you actually read the other posts in this thread? When it's marked as a gift it doesnt mean no VAT will be due for the receiver, it merely changes the VAT threshold. This is the case in Switzerland but also other countries such as the UK

30
I am having a battle right now with the post office. I bought something for GBP35 including free delivery, so this is below the tax treshold.

But the post office slapped another GBP9 on it as that is the amount of stamps on the envelope, thus making me pay Fr.26 for tax and processing.

Right now the post are claiming that if they did not make a mistake, there is a Fr.30 fee to process the correction. I am arguing that they did in fact make a mistake as the invoice clearly shows that delivery is free.

Do you recall what documents you sent them to win your appeal?

31
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