Sadly not. As with all Apple products, they have to return to their creator. Otherwise I would smash it open, retrieve the data and make a Bento box out of the shell for maximum Hack Blog Pr0n pictures.
I've had my time machine for near 18 months now, must be approaching the end.
Is it all machines, or are some models immune?
I do love the convenience of the thing, though I wish I could schedule backups to run less frequently than every hour, I swear it interferes with my media streaming.
I had a look at some time machine schedulers, can anyone recomend one?
If you have had yours for 18 months then it's one of the first models, in which case if if goes happy hunting, you're likely to get a swap-out. They took my serial number and told me straight away.
I had the 1st 1TB version that came out. I got mine from the States, but that fact was not raised at all.
If you're looking for a GUI solution, this is free (also mentioned in the article linked to in the previous post) and works perfectly on both my Intel and PPC machines. The daemon runs in the background, no need to leave the app open. Just make sure you turn Time Machine itself to OFF.
If they're replacing your TC, I can't see the complaint TBO. I'd agree that it's not the most cunning product that the Cupertino wannabe world dominators have ever created, but I kind of like mine and it's not inconvenient to set up and stream WiFi around my house, I find it more powerful than my AirportExpress. Still, I'm trying to get away from HD based memory machines and get into flash based systems instead, we're not there yet, but I shelled out extra for my MacBook Pro with flash and am really happy with it.
I complained before they recognised that the flux capacitor was fluxed. I am not able to change the title of the thread to include 'Think twice before buying an Apple Time Capsule (but my homeys at Apple gave me a new one)'
So, what started out as a complaint now has a happy ending.
maybe you can change the title to: "think twice before buying any apple product"!
i find it somewhat cheeky that for a product that's used as a backup device, they would charge to to copy the data to the new device when you need to do that only due to a defect in their product.
there you go then.... seems like great service to my ears.
im also in the camp of having had a time capsule for nearly 18 months. personally i wouldnt be without one and even if it did fail and apple wouldnt replace it, i would go straight back out and buy another. it has saved my skin once already on a hard drive failure in my macbook. priceless.
all mac users should use time machine, regardless of whether they use it with a time capsule or other external hard drive.
i have had nothing but good service from apple when things have gone wrong.
I have to say, the tech support phone people at Apple are super friendly and efficient. They are obviously well trained and the entire scenario was dealt with in the most professional and friendly manner. Really personable, I mean we're on first name basis now
The only thing that would trouble me about this outcome would be having to leave them with a hard drive full of my data. I assume you hadn't wiped it, as you were asking about data transfer.
I'm sure they have lots of privacy rules and regs, but if you've got access to my Time Machine backups you've got access to bank passwords etc. It only take one bad apple....
I got a new TC. I asked them about the the HDD. Since it's the capacitors that blew the HDD is still good.
Would it be reused?
What if I have sensitive data on there (18 month history, bank details etc)
They guaranteed me that they have very strict process control on this. Apparently for devices like iPhones and laptops or HDDs they either flash or wipe them in front of you.
Because the HDD is encased in the TC, it has to be shredded. So, the device get's put through the grinder.
I had to take their word for it.
Hey, those genius guys are trained to be so nice and friendly.