So in 2020 we bought tickets for Eric Clapton at the Hallenstaion 5 June 2020, it was delayed twice until 17 May 2022. On the 16th, after we had arrived in Zurich, they delayed it again due M. Clapton having contracted the disease.
Today we received a message saying it’s rescheduled for 7 October. It goes on to say if we don’t like the new date we can claim against their insurance IF we had purchased it. (I don’t think they offered it when we bought the tickets) Or our household insurance may cover it. Otherwise we might be able to resell the tickets using their website.
Well F***. We have been very patient waiting for them and we have spent a lot of money travelling to/from Zurich. Now, if WE don’t like their dates, well f*** off.
At very least they can give us our money back.
So, is this legal or do they have an obligation to refund us in full?
Ticketcorner is just the organization facing the customers. However, who's the person/organization that is in charge of the event and effectively has your money?
----------
update:it seems a company named Gadget abc entertainment group AG has your money and there's not much to do beyond finding a greater fool:
I suspect that clause appeared after we bought the tickets. In any case it is so one sided giving them all the benefits with none going to the purchaser. I can’t see how it has any validity. Contracts must be balanced n’est pas?
Ticketcorner, ticketmaster, all these companies are a bunch of .....s.
That said, the concert is sold out ( guess a lot of people still want to see the old racist ) surely you'll be rid of them if you were to post them on Ricardo.