I have travel insurance (premium) through my credit card (miles&more). My partner is an additional cardholder (= covered by the insurance)
Our transcontinental flight got cancelled; we arrived 36 h later (and our upgrade was also gone with the wind)…
I paid 2 separate tickets with the credit card.
(BTW, as the flight was originated in a sh*tty country, EU / US rules do not apply, so I couldn’t ask Swiss or any honourable airline for compensation)
I claimed the money to the credit card insurance – for the delay + the downgrading + 1 day of lost work.
Their first answer was ‘nope’., we don’t pay compensation for that.
I said, excuse me? (WTF). We are entitled to “compensation for >4h delay.”
They said "ah, yes, for that is ok, we will pay you 400 CHF in total.
I said, that is 400 CHF per person; we are 2 people, 2 tickets, hence 400 x 2
They say, ‘we only pay per event; That was one event’.
I am pretty pissed off…
I do not agree, there were 2 tickets, so they were 2 different events…
anybody has faced this situation before? any tips on how to handle it?
Thx 4 any insight!
EU rules apply for ANY flight from an EU airport regardless of origin. Make a claim from the airline which had the delay.
These rules apply when the flight’s departure or arrival is within an EU member state, or when the flight originates from a non-EU airport but is operated by an EU airline. (EU/CH/UK)
@Bowlie , @Island-Monkey I have tried all of the alleys already with Swiss (and also through the EU directive website app) – because the problem originated in NZ, and air new zealand doesn’t adhere to any of these regulations, Swiss is only a ‘taker’ of the problem, and they are not responsible. I have been corresponding & battling for almost one year with Air NZ (and Swiss, and the authorities), and they are not responsible for any payment.
A couple of comments, having just returned from NZ on a Air NZ/Swiss connection. They are both part of Star Alliance which is the reason for the ticketing though there seems to be a limit to the amount of cooperation/communication between the two- I had an issue with baggaging arrangements that were advertised on the Swiss site but were then unavailable for the Air NZ leg. This is a matter for Star Alliance to work out, they listened to me but Air NZ stuck to their policy.
Obviously Air NZ are not bound by EU regulations. It would be unreasonable to expect that. They actually have a good reputation, but it has suffered in the last few years, probably due to cost-cutting exercises. Your main beef seems to be with the insurance company - that has nothing to do with any shitty country problems. Miles and more does have a shitty reputation. I hope you enjoyed your stay.