Both say "ignore the other's bill".
Fun times.
I've already got to copay. One of my medical suppliers has sent me a bill for the 10%. Swica have also sent me a bill for the 10%. For the same transaction.
I would ignore the direct bill and wait if anything happens. Just guessing Swica was invoiced too that's why they sent you the bill.
Pay one of them and let the other company know which one you paid.
SWICA is probably best bet and let them sort the shit out.
Don't ignore.
If it's actually for the 10% co-pay the provider made a mistake, that's none of their business, they have no idea if the 10% are already "consumed" or not. The insurance won't care what the provider says as the co-pay is their authority as part of the KVG (KrankenVersicherungsGesetz).
Pay the health insurance only (once it's time), and take it up with the provider directly asking what regulation they base their billing on and what makes them think the co-pay is any of their business.
This is what Swica said. I've sent the provider a copy of Swica's response. Swica also said - tell them to talk to us.
My guess is they've seen the invoice, but haven't checked the bank account!
Wow, that's a great story to tell in a pub!
Since Swica say the provider should talk to them, it may be a matter of authorisation, perhaps including data protection stuffs. Either way, being the go-between sucks big time.
I'd give Swica a call (you'll have a contact person mentioned on their invoice) to find out what they need for the two to communicate directly.
Swica's online platform drives me completely nuts, but as a result sometimes I've paid an invoice twice (MySwica doesn't allow you to view which items you've already paid).
Each time they're very quick to send me a refund though. For 10% it doesn't seem worth the hassle to cause issues when it seems Swica are willing to rectify overpayments when they occur.
The supplier is talking to the insurer. Who, in a twist, have actually paid the supplier's bill a second time...