Type 1 Diabetes

Family, Education, Health and Pets
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Medtronic Diabetes Customer Service in Switzerland

If you need assistance regarding Medtronic diabetes products or ordering supplies in Switzerland, you have several dedicated customer service channels available.

Customer Service Contacts

Purpose Contact Details Availability
General Inquiries & Orders [email protected] Office hours and via email
Technical Support +41 800 633 333
[email protected]		 Mon–Fri: 8:30–17:00
24h for emergencies
Customer Service (General) +41 31 868 01 11
[email protected]		 Mon–Fri: 8:00–17:00
  • Technical Support: For urgent technical issues or emergencies with your Medtronic diabetes device, you can reach the technical hotline 24/7.
  • Product Information / Orders: For orders, insurance queries, or general product questions, use the dedicated Medtronic Diabetes Switzerland email or call during office hours[1][2][6].

Mailing Address

Medtronic (Schweiz) AG
Weltpoststrasse 5
3015 Bern

Further Help

  • For issues related to orders (e.g., returns or consignment), you can also contact: [email protected][8].

Tip: Always have your device serial number and customer information ready when contacting support to speed up inquiry handling.

If you are a healthcare professional, there are additional direct lines—contact your designated Medtronic representative or use the technical hotline for urgent needs[1][2].

Sources
[1] Kontakt | Medtronic Diabetes Schweiz Kontakt | Medtronic Diabetes Schweiz
[2] Nous contacter | Medtronic Diabetes Suisse Nous contacter | Medtronic Diabetes Suisse
[3] Kontakt Medtronic Schweiz Incorrect Browser
[4] Customer Care - Medtronic Incorrect Browser
[5] International Locations - Medtronic Diabetes International Locations | Medtronic
[6] Kontakt Medtronic Incorrect Browser
[7] Contacter notre service clients - Medtronic Incorrect Browser
[8] Kontaktformular - Medtronic Incorrect Browser
[9] Contact Medtronic Diabetes Incorrect Browser
[10] Contact Customer Care | Medtronic Deutschland Incorrect Browser

1 Like
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Thank you, sadly the pharmacy didn’t have any and couldn’t order them.

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Maybe try a bigger pharmacy.

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I was diagnosed at 18.

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I thought you were diabetic?

Type A diabetes is curable with gene manipulation, althrough this is not yet licensed yet should be within 5 years.

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Type A? No I am Type 1. They still don’t know the cause, let alone a cure. Type 2 can be reversed, in some cases, through lifestyle changes.

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Sorry I meant type 1. Gene editing can cure type 1 & will be available within 5 years. The defective gene is known. Just as ‘test tube babies’ were considered impossible & witchcraft in 1977, IVF has come a long way since.

Try google if you don’t believe me, this has been public knowledge since August 25

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Any reliable sources for that information? I’m certainly not getting my hopes up as I been repeatedly told in the 63 years since I was diagnosed that a cure was just around the corner.

1 Like
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1983-5 I was involved in a primitive gene editing project. Thirty years later the CRISPR system came to fruition.
Ideas are cheap, getting them to work is the hard part.
I know the speed of advances in higher today and AI will accelerate that. However, whilst hype might impress financial markets it can be poison for patients.

3 Likes
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“A 42-year-old man who has lived most of his life with type 1 diabetes has become the first human to receive a transplant of genetically modified insulin-producing cells that can slip past the immune system’s mistaken attacks. This marks the first pancreatic cell transplant in a human to sidestep the need for immunosuppressant drugs—and it might even lead to a future cure for the disease, researchers say.”

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Thanks, but still not holding my breath.

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Hopefully the advances will come. But even if the science accelerates, the law, testing and approvals may still take quite some time.