In terms of customer service i cannot fault digitec either. i have returned two items now, one in store and one by post. both times receiving a refund without any hassle.
their online / electronic assistance is also very good in books. i recently a whole bunch of Sonos kit and mistakingly clicked the box that said deliver as one, instead of selecting the delivery items individually (all but one item was deliverable the next day, one was 3-5 days or so). i didn't realise my mistake until after i ordered the goods. emailed them, explained my error, got a nice response back in english, and the goods where then delivered the next day. no hassle.
the guys and gals working in the shop too are also, in my opinion, very helpful.
of course, this is based only on my personal shopping experience with this brand over the last, well, quite a few years....
i would also agree with the last sentence, they are my first choice when looking. their website is pretty good, pretty user friendly, sometimes not all text is converted to english, but then that is my fault for not reading german....
Updating drivers for the internal card didn't solve the problem. The router is an all in 1 horizon box in german which I can't/don't want to touch as it barely works as is.
What the hell else am I supposed to be able to do with it? You think sending it back in the post and waiting weeks to get it back is reasonable? Isn't it just cheaper for them to send me a 20 CHF router? Jee, i wonder
Did they ask me to give them more info to help them diagnose? no.
And thanks btw for the lower reputation for posting what actually happened. That just adds to your integrity. Perhaps you work for digitech?
Whether a signature is required is a delivery option when you check out (a free one), so you can choose not to have to traipse to the post office to collect your stuff. If you choose to have no signature, then there won't be one required. If the box was left outside in the rain, you need to take that up with the post office. I'm not sure Digitec can affect the weight of your PC and even if a signature was required, you'll still have to get it upstairs yourself.
If you don't want to send a faulty PC back, then pay for on-site warranty. If you want additional services to those provided by the manufacturer's warranty then pay for them.
If your PC faulty and you refuse to send it back, then what do you expect them to do? Continually refusing and expecting them to come up with a special solution for you is unreasonable.
Do you know what you're doing changing parts? You say you're no expert, but you've decided a diagnosis and dived in. Based on this, you expect them to send you free stuff on the offchance that you're right. You bought it as a unit, it's unreasonable for you to expect them to start replacing individual parts based on your opinion.
2.3% credit card charge (based on your figures) isn't unreasonable. There are options to pay that don't cost extra.
I'll take you at your word about nobody ever answering the telephone. On the occasions I've called them I've never had a problem. Maybe I'm just lucky.
Corsebou isn't the most diplomatic person on the forum, but he's not wrong here. Swearing at him doesn't make you right.
My guess is speaking German only and not even thinking about English helps too.
I disagree that this is normal in the UK or NZ and I would expect a company like this would go out of business in 6 months time. If thats normal here myself and others have to adjust expectations.
About 5 weeks later, the laptop comes back. Nothing, and I mean, nothing was done with it. The just put a service sticker on it. On the same day I went back to digitec, told them what I think about such a service, explained that we use the laptop for German-over-Skype lessons and we cannot wait another 5 weeks. However they don't seem to care - the repairs are done by a 3rd party, the can file a complaint but their hand are clean.
Anyway this time it went quicker - we received the repaired laptop after about 2-3 weeks. Funny thing is, they just have to replace the adaptor and test it for 2 minutes. And for all that, we were 2 months without a laptop.
Summarizing: the price is OK, the staff is nice but after you buy, they don't seem to care.
It's more a problem with Digitec as a company and the corporate decisions they make, not with the staff themselves. But yes, it still sucks.
So yes, your "diagnostic" of wifi issue is rubbish, and yet your dare to complain on others?
Oh and don't turn the problem on the wrong side: We are not talking about them not helping you, but you not able to do some basic diagnostic and then asking lunatic requests without any technical justification.
Replacing a "wireless card" by a more expensive model because you can not connect...
Based on that do you really expect them to let you fiddle inside the other hardware, and then risk damaging other components?
So let's drop the topic, you're not qualified to make any technical conclusion or any technical request based on your own faulty hardware or incapability to configure it properly.
But on the positive side, you can always create a separate topic and ask configuration assistance about your Horizon Box, and your connecting devices. Then maybe you'll actually resolve the issue and learn something!
Next time, just buy the replacement PSU yourself.
With Apple, while the laptop is under Apple Care, you'd probably get a replacement power supply on-the-spot.
There's a reason (or two) the HP was (probably) cheaper...
Anyway, I'm not angry or sth. Like I said, the staff was very friendly. I get, that to offer a low price Digitec have to cut the costs somewhere. I just want to say, next time, for an "high availability"(from my PoV) piece of electronics, I will probably not consider digitec.
Recently I bought a portable PC. when received it I realized that it was too big & heavy for travel purposes. I did not even turn it on and decided to return it and exchange it for a smaller one. I tried to call them up for 2 days to ask how to proceed but without any result, all the phones were busy. After 2 days I sent several e-mails. Finally I got a response. I finally sent back the PC by post 10 days ago but still waiting to receive an information, an evaluation and / or a decision. The only mails I receive from Customer Service is full of apology but the verification process can wait up to 4 weeks.
It is really ridiculous because the verification can only take a few minutes since the PC has not even been turned on. I told them that due to my upcoming trip I was in hurry and needed a new portable PC lighter and smaller, but they didn't care less.
Regards
Josef
Oh its empty, how did that happen??
and welcome to the forum
Great shop!
That coming from guy who still uses original Walkman made by Sony and cassettes
I then went ahead and ordered the same item with post.ch after confirming that it had the right connection.