Wingo: Swisscom's low-cost FTTH Internet service

Tech, TV, Mobile, Internet and Geek Corner
21
I think for most users hosting something inside will not be the problem, but port forwarding is required for a lot of things to work:

- Online Gaming with PS3/4 and XBox One, preferably with UPnP so ports are opened automatically, which it seams you can forgot with Wingo

- NAS/Home Server, many people have a NAS nowadays which they want to access from outside

- DVR access (For scheduling recordings etc. from outside)

- Smart Home Appliances, unless they get proxied via a Third Party, external access requires port fowarding

- Limited VOIP Support

- VPN

etc. etc.

22
That is the catch if you want the full functionality you have to pay swisscom price and not Wingo price, what about Sunrises fibre offer, they have an fibre to copper adapter and a fritz router.

Michael

23
So. Requested date was 4th March, but the EWZ Zürinet was a bit slower to get here. With Zürinet you have about 5 other providers, which are all cheaper BTW, but they require a commitment of 1 year at least, which Wingo doesn't.

They will come tomorrow to install the fiber connector. Service start date is 18th March officially. The box is kinda huge. Will keep you updated.

24
Ahh found the thread Wingo is live since yesterday.

Speeds are quite OK. Bandwidth to even Sydney is well over 30Mbps symmetric.

Got an SMS on the day of the activation, installing everything was easy as pie.

Pretty happy camper for 75CHF so far (finally I got quicker internet than in the university dormitory 10+ yrs ago ).

25
That's some good quality DL/UP speed.

Can't even find Wingo on Comparis internet offers , which other ISPs are missing?

26
most of them The whole of the EWZ Zürinet is missing as it's depending on local availability.

http://www.meinzuerinet.ch/

27
Some not-so-much-of-a-caveat issues:

1) Transparent router mode is not working like it used to work with the Swisscom ADSL (basically, a DMZ routing), and http port 80 is pointed fix to the status page of the internet box.

Mitigation:

- you need to set up port-forwarding on mywingo.ch. Not a biggie if you already did it on any router. Then you need to set it up on the internal wireless router (if you have an additional one) once again. I have now 2 hop port forwarding into my Synology NAS with HTTPS and it works just fine.

If you have set up your NAS to be reachable on port 80 from the outside world, you're outta luck.

2) WLAN on the Wingo box can't be turned off

I'm still contemplating if I should be using the Wingo WLAN or not as I have my traditional setup with my own Netgear wireless router to my liking. As the Wingo box is only working on 2.4GHz it just creates interference, basically.

3) I got a one-off invoice of 87 CHF for "renting the TV and the Internet box". As I don't remember signing up for the activation as such, I'll ask this from them.

28
An old biscuit tin or silver foil (grounded) ?

On the form I saw, that is quite clear. There is also a fine if you don't return the old one, should you terminate the Wingo contract. Interestingly, when I got my Swisscom glass fibre router recently, returning the old equipment was optional.

29
Fortunately there are better methods. Kudos to their customer service via email, I wrote them around 10pm yesterday, and this morning the answer was in my inbox already: "You have to press the + sign on the box for 6 seconds to turn the wireless off".

yeah I must've overlooked something. I also cleared this up with them. Even though on the box it says "Miete", you don't get this money back when you return the equipment after you cancel the contract.

30
Wingo has doubled its speed to 500 Mbit/s. Price is unchanged.

But Fiber7 is still better if available.

31
wow that's new... and their service is SUPER stable.

we had to move, I reported I want to migrate my fiber connection to the new address. The EWZ Zürinet is available, but for some reason Wingo isn't. This was the 25th June and they apologized and cancelled my contract as per the 30th June. No extra month payment, no hassle. Really good provider.

The TV for 14CHF a month is very rudimentary, though. No catch-up, the remote is a cheap piece of plastic, the TV unit is also not the quickest or the nicest. But it does the job of giving you basic TV for cheaper as even the basic fee for the cable.

I'm with UPC now on the "up to 100mbps" offer, but I regularly just get 60-75mbps, and upload is limited at 10mbps. Their TV is way better though. Still, I wish I could go back.

32
For those of you who are with Wingo, what kind of wireless router is provided in the package?

On their website they mention "WLAN Netz: 2.4 GHz (802.11n) und 5 GHz (802.11ac)", but not too many details. Is the wired ethernet connection gigabit?

33
you can see the router in the pic above, which doubles as a fiber interface and a wlan AP. Comes with 4 gigabit ports as well.

I can't say for wireless standards as I've used my own router behind this one. However those who still have the service can just open their external IP with a web browser and it should point to the status website of the Wingo router. IIRC the 5GHz band was part of it.

34
Can someone suggest for me a good provider for internet only? I live in Zurich, my address does not (unfortunately) support fiber and the rent does not include the UPC Kabelanschluss (that means going with UPC would cost me an extra 33CHF every month). I am thinking of going with Sunrise, but they charge a one-time installation charge of 199chf (apparently there is some cabling work that only an electrician can do).

Any suggestions?

Thanks

35
We have had wingo for a couple of months now.

The speed is fine. Also, the contact with the sales agent was positive - they gave me a one month discount sign-up bonus.

However, the technical support is crap. Firstly, despite the promise to answer your email within 72 hours. They don't. Not even if you follow up repeatedly. I have tested this multiple times even with basic questions.

You are forced to call the support centre at 1.50 chf per minute (charged for a max of the first 10min = 15chf). If you think your question wont need 10min, you are wrong. You will be on hold for at least that long.

If you aren't disconnected, be prepared for advanced technical support such as "reset the router with a pin". More annoying is that basic troubleshooting like this could be in the installation manual. The manual, however, only goes as far as suggesting turning it off and on again (after saying it is a technical problem or you have done something wrong).

If the reset doesn't work, the support agent will arrange for you to be called back "in the next 72 hours". Not reassuring if it is supposed to be working today. To be fair though, I was called back within about 4 hours.

Finally, I dislike a lot that the entire router config has been restricted despite being the exact same model as the Swisscom one which was significantly more configurable. This is just my opinion though.

36

Probably, init7/fiber7 would be the better option then.

But they don't have to deal with all the triple-play crap, so they can concentrate on their actual product (connectivity).

So, you get what you pay for in the end.