Hi, my experience is that they charge per time.
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But Swiss nationality, unlike the C, means that you can leave for an extended time and then come back whenever you want. Also, as things stand currently, it also gives you freedom to live throughout the EU/EEA.
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Yes, they have made it more complicated and also more expensive, since my days. It took me a long time too. I would not sweat so much about how long it takes them and simply carry on with your life. they will do what they need to do - follow process and come back to you. There is no need to follow up with them. That they gave you the confirmation letter → it’s on them now, and the letter is an acknowledgement of this, also.
But let me tell you that the CH passport is worth 10x it’s weight in gold, even in current market gold prices, in terms of the rights and services you have access to as a CH citizen.
Think of it as Versicherung (also pun intended 
- it’s not for now or what you forsee; it’s about someone holding the umbrella rock solid over you in a blizzard and also the freedom and ‘respect’ globally.
Of course, the choice is yours alone )
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