Hi Everybody,
So I've spent two days reading the manuals, switching around the wires on my cablebox, searching the forums, trying to call cablecom, writing a msg. to cablecom, and now I am resorting to asking here for help before I destroy said television and rip the cables from wall.
I learned from my coworker that you need the new cable connection with 3 outlets in order to receive digital cable. My apartment is unfortunately with the old two outlet setup.
What do I need to do? or do I just have to continue paying for service I can't receive?
Sorry in advance if this has been covered somewhere...frankly I couldn't find it.
The 3-connector outlet is not a prerequisite, it is simply neater and tidier.
If the house wiring is in order, then the 2-socket outlet will work.
But often if the house has older 2-connector outlets then it implies that the house has old cabling, which is not up to the performance required for the newer digital signals.
Do you get analogue TV and radio over cable?
Can you receive the highest frequency channels with a noise-free picture (check the channel list for your area)
Have you checked that the digital service is available at your address?
Do your neighbours have digital TV working? (sometimes the house wiring is the problem)
What signal strength does the receiver report?
It could be that the wiring in your building or apartment is so old that it doesn't let the modern digital services through. The digital signal needs a decent quality to work properly and if the old wiring is killing the signal, then nothing will happen.
Why don't you log a fault with the service desk?
 technician will be able to measure signal strength and fix the problem or advise where the problem lies.
Hey thanks for the reply,
-So we get the analogue channels (I don't know about radio) with the higher band channels working fine.
-When we first signed up, I checked the availability and saw the digital cable was available.
-I'll ask one of the neighbors.
-As for the receiver, I think you are referring to the mediabox, I don't think it's receiving any signal. As of right now, it is merely acting as a middleman for the analogue channels. I have tried everything in the manual as to programming. I've turned it off and then on. It starts by displaying Init and then UPC after a minute or so, without responding to the remote control or any other manual inputs to the box itself.
-I've log the fault with the service desk and have yet to here back from them.
And if it matters my Internet connection is outstanding.
Again thanks for the response
If you're connected to the internet via cable then there should be no problem with the wiring in your apartment.
I hope you've not connected your television to the radio output socket?
The receiver can take a while to configure itself for the very first time. Leave it turned on overnight and see what happens.
Not true at all.
Upstream frequencies for Internet are lower than FM. They are around 10 to 50 MHz I believe. Somewhere there.
Downstream frequencies are somewhere within the TV channels but lower than the highest digital TV channels, so a few hundred MHz.
So it is entirely possible that Internet will work but some digital TV channels will not, depending on the amount of frequency-dependent cable attenuation happening. A downstream Internet channel at 300MHz could work fine but the digital TV channel at 700 MHz may be attenuated so much that there is nothing left.
Generally, if a house has been properly setup for digital services, then the right filters and pads/amplifiers will have been installed to apply linear signal strength over the entire range of frequencies in use.
However, houses and installations vary in their quality.
A cable modem helps to diagnose a problem because you can read the downstream signal strength from the modem (try it - anyone can) applicable to the internet carrier frequencies in use in your area (not all areas are the same).
The DOCSIS spec is a wonderful read for those sleepless nights...
Unfortunately, the cable box has been on for 3 days now and still nada. I've tried 1 day each for each outlet and still no digital cable. I just ran speed test for each outlet and the results were 9769 kb and 10111 for each respective outlet.
If you ran a speed test then the internet connection must be established.
You need technical help from a technician... your best path is via the help desk.
Mike,
have you solved this ?
I have exactly the same problem (
A little late for a reply and I am sure it will not help you, but perhaps it will help someone else in the future.
The problem was 100% user error...specifically applying Non EU trouble shooting to Swiss / European engineering.
1. Plug cable box and wait for UTC to go away.
2. Turn cable box on or more specifically press the X looking Cablecom logo button on your remote.
3. Plug cable from wall to cable box.
4. Connect SCART from cable box to TV.
5. Make sure a channel is selected on the cable box.
6. Flip through the modes on the TV until you get a picture.
* Very important - make sure cables are in proper outlets.
I don't remember the exact process anymore, but feel free to PM to mirror the setup that works for me.