Learn the language or have someone call them who speaks the local language - problem solved.
With Ikea you know what you get
Interio is the best
Assembly of all products took a while but the instructions were straightforward. However, in retrospect, I would prefer paying someone to do the assembly as it is quite a labour-intensive job.
I have one question though. The shoe cabinet seems to be missing few screws. From the design, I can see that these are non-standard parts which I cannot buy at OBI or other similar place. Does anyone know if these people supply replacement parts? I don't speak any French and the store is very far from my home, so I just want to take some suggestions from people here before heading to the store to find out.
I had to wait around 30 minutes for them to find this item, going up and down the stairs, calling other staff to help. Eventually, we agreed that i will buy the one on Display (i really wanted it) but at the last Minute, i looked around and i myself found where these were stacked, on a tight Corner just near the display. They were laughing about it but i was just annoyed.
We went to Conforama in Spreitenbach on Saturday; first time we'd noticed that it had changed from Fly.
First — we walked through and, by chance, found some small decoration items. We thus needed a basket and asked the close-by sales assistant if there were any close by, so we could deposit our items in. "No, they are all back at the entrance." was the reply. We did not go back to the entrance to get one (we were half way through the shop), instead we carried our items through the shop. Come on, surely, it's now standard practice to place shopping baskets at strategic locations, so that you can pick one up to put your things in [that you never intended to buy in the first place] — and then possibly also buy other things [that you don't really need].
Second — we reach the cash desk. Saturday morning, only one till is open, and the operator is on the phone (always a bad sign). There's another colleague next to her flapping on about something (no idea what the flapping was about, but seemed like the world was going to cave in). She wanted to deal with the now-growing line of customers. She gives him back the phone, but this doesn't resolve the flapping. Now she has decided that he has priority over the customers. More discussion takes place and she rummages around for a form behind the till for Mr. Flap, but this still does not resolve his flapping and she takes the phone again. At this point, she says to the front-runners of the now-lengthy line that she must dash off and will be back in a minute — WTF!
So, we angrily left our stuff at the till and walked out, saying that we weren't prepared to wait all day. As we escalated up the escalators towards sanity, I looked behind me and saw her dashing to another area of the shop with a form in her had, with Mr. Flap, flapping behind. The other tills were still unoccupied.
Conclusion? That was our first and last time in that shop.
Shall not be buying from Conforama again!
Welcome to the forum.
Iirc isn’t there a obligatory 2 year guarantee on electrical products in Switzerland? If so, take it back to them again and insist on a repair or replacement. The product is not “fit for purpose”.
We bought many things of their high end quality products from Comforama and never been disappointed. Expecting a solid table by Wednesday actually.
Us too. We got a TV from them some years ago. And my current (now faded) dinner service came from Conforama too.
Saying stuff like "I have bought quality products from them" means nothing, because the point is how the company deals with after sales support issues when you have them, and from what I've seen and read Conforama do not have a good reputation in that respect.