We do have a small dresser from there, though. It's certainly far from being high quality, but so far, the drawers have all held up just fine.
What I can't stand are the sales alerts that Conforama constantly sends out via SMS messages (particularly since I don't even like the majority of their furniture -- it's all so 1980s looking).
Thank you Richdog!
We wouldn't have taken it back to the store if we thought we had damaged it ourselves! We have bought stuff from them before without issue, but this time we have learned an important lesson - pay for items on cc!!!
Yes. But is the poster can prove the TV was broken when he took it with him? It could have fall down on his way back home.
I am not saying that is what happened. I am saying, the op nor the store can prove it. Putting myself in the customer's shoes, I'll be pissed off but thinking as the store, they might have many experiences of people trying to pull stories off.
Just to refresh this topic and mention that Conforama is still has awful delivery service. It was completely my fault that i didn`t check reviews before ordering electronics there, but i naively believed that the order would arrive in 5 days, ok i was ready for 2 weeks, but more than 1 month!!!! and i still haven`t recieved the complete order. It looks like every step in delivery is made only after my inquiry. So Conforama can be the option only in case if you don`t need purchased goods next few weeks or month.
Quite the opposite for us.. We saw some garden furniture in store, greatly discounted display model.. we wanted it but we were going on holiday within next couple of days.
They wrapped it all up there and then, paper and shrink wrap and put it away.. promised to deliver it two days after we came home from holiday..
I totally expected a disaster. But it arrived bang on time, 7.30am on the agreed day, the delivery guys unwrapped it all, set it up and took away all the rubbish..
Exact same. We have had about three or four deliveries from Conforama, never had an issue.
We sorted out and confirmed the delivery time in the store before buying.
I made an online order with Conforama on April 6, 2020. Two of the items were regular household items that I paid for delivery, which said 2 days. It is April 24th and nothing has arrived. I had a friend call to ask in French and they said that it will arrive by May 1st. So much for 2 day delivery. With this same order, I also ordered a patio furniture set. It said 2 weeks for delivery to our home. On the phone today, they said they don't know when it's arriving and it would delivered to the store. I had a coupon for free delivery to our home and expect it to be delivered. However, since they can't say when and never even contacted me to let me know there was a delay, I really would rather cancel the whole order and give someone else my business. I will never shop in their stores or order anything from them again and wouldn't recommend it since their service is so horrible. All it would take is an email update and the option to cancel if they can't deliver what they promised.
Be careful. You should never, ever, ever, not even once tell a supplier that you would never use them again.
Yes, tell them you are are disappointed, and yes tell them you are looking to their competitors, but also encourage them to tell you why you should continue to use them. That gives them an opening to compensate you for your pain and to try and keep your business.
But if you tell them you have lost interest in them, they very quickly will lose interest in you.
Do a little research and find people at the top, and complain, calmly, to them.
You catch many more flies with honey than vinegar.
Welcome to the Forum, ShariM.
You might not be aware of how Conforama works compared to say, IKEA, which means you can get frustrated pretty quickly.
Conforama has a limited number of items in stock at any time and basically expects you to order and pay for something in advance. If they have it in stock you can expect to get it in a few days or if in store, take it home that day. However, the norm is that after you order and pay, Conforama orders the item(s) from their supplier, and when it arrives to them you are informed of the delivery. IKEA tends to have lots of stuff in stock, so if you show up with a big enough vehicle, odds are you can walk away with the stuff same-day.
Given that these are exceptional times, I would expect delays. In fact, the website mentions it. The home page of Conforama has a big banner in yellow across the top that links to a page with info about changes right now. From that page (in German, but you can get in French or Italian too):
translated:
If you ordered on April 6 thinking you'd get something in 2 days, during these Coronavirus times, sorry but that was an unrealistic expectation especially given the big yellow banner warning that things might be delayed.
BUT I do think that every business should keep its customers informed when there are delays and try to make it as painless as possible for the customer. At the very least you should have received an email or text with some information after the original dates changed. If you have a coupon for home delivery then they should honor that too.
Edit - If you want to cancel your order, see this page under the first question:
https://www.conforama.ch/de/faq#faq_...commande_frais or in French
https://www.conforama.ch/fr/faq#faq_...mmande_comment
There's a link in the answering paragraph (klick hier in German, cliquant ici in French) that takes you to a form to fill out to request cancellation
Covid has turned into a financial crisis for businesses which are not financially strong.The French Les Echos wrote this on 16 April (translated):
"Coronavirus: Conforama's boss sounds the alarm to obtain a state-guaranteed loan while the banks are silent
In the midst of discussions with its four partner banks, HSBC, Crédit du Nord, LCL and BNP Paribas, and Ciri, to overcome the Covid-19 epidemic, the boss of France's third largest furniture manufacturer denounces a deadlocked situation. Despite good commercial results before the closure of the stores, he is worried about the prospect of recovery.
Will Conforama get through the coronavirus crisis? In order to do so, the French number three in furniture, behind Ikea and But, needs a financial bridge, a "bridge" in the language of banking, in other words a loan to get through this difficult period. For his recovery trajectory has hit the wall of containment. And today, the retailer is facing the silence of the banks that could help it, denounces its managing director, Marc Ténart. "
Full article:
https://www.lesechos.fr/industrie-se...-letat-1195619
Also, Bilanz reported on Friday that Media Markt Switzerland has stopped paying its suppliers:
"Nothing works anymore: payment stop at MediaMarkt Switzerland
The electrical market chain no longer pays its suppliers and reviews applying for state aid.
Nothing works anymore at the 26 MediaMarkt stores in Switzerland:
Due to the Corona crisis, the stores are closed, and this will remain so until at least 11 May. The management is taking tough action: In a letter, it informed its suppliers that they would no longer be paying their bills until further notice due to "force majeure".
"Taking the current situation into account, we have closely coordinated with our most important suppliers and found joint solutions that apply throughout the company," a spokesperson confirmed BILANZ research. "This includes, for example, the temporary extension of payment terms.
Manufacturers have stopped deliveries
Various manufacturers and distributors of electrical and electronic equipment have now stopped supplying the group. Others are demanding advance payment, as even the credit default insurance policies no longer fully cover the parent company Ceconomy, based in Ingolstadt, Germany. Ceconomy has asked the German government for assistance to the tune of two billion euros; a similar step is being considered in Switzerland."
https://www.msn.com/de-ch/finanzen/t...vDk?li=BBqfZdU
To avoid non-delivery risk, it would probably make sense for consumers to order from strong retailers.
I have bought many divices and home needs From comforma Meyrin and none of them is recieved on time and ı am still waiting more than 3 weeks for the informations was written on the invoice, ı have tried to call customer services and they are rude and Cihanging delivery time as usual they do for everybody even no informations about this change , conforoma using my expense of money like bank Business , they make lost financial the costomer and they get interest der illegal and that is not the comforoma Business activities even that is illegal and ı will make the neccessary applications. Some one can help me how can Solve or carry this issue for finding solit solutions.
Thanks for Advice and help in advance everybody.
God I wish I read this before we purchased a sofa bed from them. It arrived within good time but one of the arm rests were broken and have been waiting for at least 5 weeks for a new piece to arrive (not wanting the whole thing replaced just send an arm out) crazy and annoying.
Speaking about Conforama... Yesterday worker assembling my dining room told me that i have to mount the shelf by myself since he's not allowed to make holes in the wall.
Does anyone got the same experience?
I had something similar several years ago. I don't remember if it was Conforama or not. Basically the issue has to do with the layout of the electrical wiring in the walls. The person does not know where the wiring is and blindly drilling could cause damage or even be a safety issue. They asked us for the schematics and when we didn't know they declined to drill. I understood the situation