Disappointed by expensive mattress [now resolved]

Complaints Corner
21
As the middle of the bed isn't used, they either do their own thing or are in groups of 4 :-)

22
[QUOTE=Susan57;1993134] If the bed was designed for the mattress and you flipped it then it's definitely faulty and you are totally correct to expect it to be repaired or replaced. The mattress store owner I knew was actually in the USA.

23

Haha... You make me laugh!

24
We've got top-of-the range Ikea foam mattresses and they are really, really comfortable. Ours are on a slatted sprung wooden bed frame.

Two 90cm together is 1200CHF so they're not that cheap either.

25
I bought a second hand IKEA mattress, ( believe firstly bought in 2005) recently and my partner and me both love it. one of the most comfortable mattress we have been on for the whole time!!

26
which model?

27
My mattress is so bloody good, I get backache whenever I'm away!

28
We have a good mattress that is foam cost about 150CHF max and is probably as good as any 600-1200CHF mattress.

Spending more is only a guarantee of disappoinment

29
When I was shopping for mattress, I did (like for everything else I buy) an internet search for reviews.

This site has offered great reviews: http://www.sleeplikethedead.com/

Then I went to Ikea and bought a mattress that was high on customer reviews. That easy. Couldn't have been happier.

30
Ikea 90 no quibble return and 25yr guarantee. ..

Cant go wrong

31
UPDATE

The Schramm representative has followed up on our complaint. He brought two inserts, which have been placed below the mattress, on the two sides. This has lifted the problem areas and evened out the sleeping surface.

It seems to have solved the problem, and I no longer feel a little hill between me and my husband.

Most impressive, this effort from Schramm came from them, without our insistence. We appreciate their effort.

That is good news!

32
They probably read here, too....

33
Strange with a garantee they should of replaced them with two new ones.. they got off cheap. Think I would consider not recommending them to anyone else.

34
Update...the sagging is far worse..and the little pads do nothing to help...

not impressed......with either the bed or the customer service of Schramm.

35
And that's why I bought the most expensive mattress in IKEA. It is excellent

36
Tell them to relate old mattress with new one immediately and show them this link. I will promise you, they will act fast.

37
IsabellainZug, I finally took your advice, went to IKEA at 18:00 LAST NIGHT to place an order for their top of the line BOX SPRING mattress, with pillow top. They delivered it to us THIS MORNING at 8:00! WOW, that was fast!

They have a 90 day guarantee, so I can take it back if we are not satisfied.

This one is not supposed to be made with chemicals and does not smell artificial.

First impression is very good. Shall report again tomorrow. 🦋🦋🦋

38
And tomorrow never came

39
she's still sleeping

40
Or it's so bad, she died from sleeping in it.