The mattress has a TEN year guarantee, but his only advice was...to have my husband sleep closer to me! Really? Is that customer service?
Our expensive Schramm matress ( produced 2009), has developed deep grooves on each side of the bed, so we called the representative.
Call the manufacturer directly. The rep sounds like a plonker - advice to change your sleeping habits is just stupid.
Do you turn the mattress? Although looking at it, turning it wouldn't really solve the problem of the grooves.
We wrote the manufacturers, who told us to contact the point of sale ( very high end interior shop in Zürich), which we did. They turned around and contacted Schramm directly and they sent their representative ( correct term?) to our home.
After he spent 15 minutes telling me about the value of buying their " best quality in Europe" hand made mattress, he suggested we take a mid- day nap, to sleep in the middle. Or, to simply ask my husband to sleep nearer... We have always slept quite close to one another until this mattress. Now we have a little hill between us.
If it had not been so expensive, I would have started laughing. So, I politely told him, I would never recommend Schramm. We shook hands and he left.
Oh, yes, with Schramm, one must flip the bed very often. But this does not solve the little hill, in the middle.
Maybe I'm being a bit thick here but what has a thread about meat pies ( that the OP didn't even contribute to) got to do with her mattress problem?
Unless you're insinuating that she ate all the pies.? ( but that would be downright rude)
In fact, Schramm did inquire about our weight.
At 65 and 80 kgs, we are still not in the range for their more robust springs. However, I can only imagine how the bed would look for sleepers with, let's say, heavier "arguments".
According to the website, over time, the mattress deforms to match the contours of the sleeper.
Is the mattress still comfortable?
If so, perhaps this has happened but the rep just didn't know this.
At those prices, for such small pies, one would need to be very rich in order to get fat enough to damage a high-end mattress.
I bought a 600 CHF Ikea mattress 3.5 years ago (160x200) and it's excellent. And I eat pies and weigh 80kg.
I bought a IKEA bed and mattress, in their Fündgrube, for our daughter, which is also excellent. Mind you, she is only here occasionally, which is the reason why I went cheap for her. But, for us, I wanted high quality.
Deformed by body's contours? Perhaps the shop could have told us....
I'm just gobsmacked at the reaction of the rep (and it's not even my bed!). What a stupid thing for him to say, "sleep closer together" or "take a nap in the day".
Maybe contact the manufacturer again and tell them you did as they asked and contacted the local rep but he was an arse (or nice words to that effect - on reflection I think I would still say "arse" ).
Our mattress is just coming up for 10 years and it doesn't look anything like yours, AND it was an off the peg, mid range, mid price jobbie.
Actually this is very timely .. I am looking for 2 new mattresses for the kids and am surprised at the amount of foam things because last time I bought a mattress (John Lewis 8 yrs ago ..) I only recall looking at sprung ones.
Are foam ones really any good? The foam cushion on my patio furniture isn't so comfy after a couple of hours sitting on it but then that only cost 10 chf or so .. But thanks for the heads up because won't be buying schramm.
Ikea has a 90 day swap scheme and 25 year guarantee on all mattresses.
In my opinion they're OK for occasional or light use but if you want a mattress that's going to be comfortable for any length of time I would still go for a sprung one.( even for the kids)
I used to know someone that sold mattresses for a living. The top causes of a damaged mattress were a base which was too weak and flexible (often no center support) or not flipping the mattress. After that, there were always a few mattresses that were, for some unknown reason, badly made and lost their shape. The allowance, however was about 2" of sagging, which seems a lot. The bad ones were replaced by the manufacturer or sent back for repair.
If you knew how little it actually costs to make some of these high end mattresses you would be shocked. The mark up is huge.
for some reason, I expected more from a thread about the marital bed
Do you know how many kilos of dead skin and mites there will be in a mattress after 25 years?
[QUOTE=salie;1993119]I used to know someone that sold mattresses for a living. The top causes of a damaged mattress were a base which was too weak and flexible (often no center support) or not flipping the mattress. After that, there were always a few mattresses that were, for some unknown reason, badly made and lost their shape. The allowance, however was about 2" of sagging, which seems a lot. The bad ones were replaced by the manufacturer or sent back for repair.
If you knew how little it actually costs to make some of these high end mattresses you would be shocked. The mark up is huge.[/
The rep said the bed has a 25 year guarantee and mattress a 10 year one. We have routinely flipped our mattress. We bought what we thought was the top end, in Europe.
More than anything, I just thought his responses were unprofessional.
The best bed we have had was in US. I think there is another thread about US beds...
Don't you use a sheet, or clean anything?
My mattress has two fitted sheets on it, and the mattress itself (a foam one) has a cover which removes and can be washed, which I do once a year. You can vacuum it each time you change the sheets if you're particularly paranoid/worried.
Cleaning? What's that? I'm far too busy going out to get my nails done or the spa or lunch to be bothered with boring things like cleaning.
I am neither paranoid nor worried but even with the sheet arrangement you describe ( which we use too) the mattress will still be harbouring these things. They won't actually do you any harm of course unless you're allergic to house dust mites.
This doesn't have anything to do with WILD bedroom gymnastics sessions does it?