I do agree about Planzer, they are hopeless.
Your story is from last October and the same one the OP posted then.
OK.
They are probably stealing parcels but report them as delivered. I called them today and the guy said it has nothing to do with them and that I must contact Amazon even though Pflanzer supposedly delivered it.
When you do complain to Amazon, give them a copy of the story.
Iāve stopped using Amazon as they are a US company. I havenāt found anything that I could find elsewhere.
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Galaxus did not hand it over the day your ordered = yesterday.
Itās not the postās fault.
There is often also a ābefore xxx timeā, did you order sometime in the evening/night?
And then there is that button you shouldnāt hit if you are in a hurry, the āI have timeā button (which actually I do hit if I only order something practical unlike when I order something fun).
had an amazon parcel delivered by Planzer, exactly on the day amazon and Planzer both predicted.
Maybe you shouldnāt call them Pflanzer, they might be a bit touchy?
Any suggestions about getting the money back that I paid out for the goods?Its fuckin crazy that Planzer tell me to contact Amazon. Planzer was responsible for delivering the parcel.
Anyhow I āchattedā with Amazon and I have to wait till after 30.8 to take it further.
Your contract is with Amazon, not the delivery company. The delivery company wonāt have your money either.
From Amazonās perspective you look much more suspicious demanding a refund and not a replacement. So perhaps they are just being cautious.
While that is true, once Planzer has sent one of their very detailed emails (size, weight of parcel etc. etc.) with a delivery date, they really canāt claim itās amazonās fault and it seems kind of easier to argue with them than amazon.
@omtatsat why are you demanding your money back hours after the problem started? I agree with Bowlie that is a strange way to approach the problem.
Thatās standard procedure for Amazon, you always have to wait a certain amount of time for a replacement or a refund in case it turns up in the meantime. Itās usually just a couple of days.
I would gladly accept a replacement OR refund. I have to wait to see what Amazon will do.
True, but they donāt have the clients money, Amazon does. And Amazon would have much more clout with the delivery company than the customer would.
If a Planzer employee ālostā the package how would they replace it? They would be liable for the loss but not to the customer, but to Amazon.
The OPs contract with Amazon provides the customer pays for the goods and service upfront and Amazon provides that they will effect delivery to the customer. How they do that is up to them but in order to complete the contract they must do so. If their method āAā fails they must still compete the contract.
I agree with you and itās clear that one must inform amazon immediately. I would still approach Planzer (in this case) first as they too confirmed the delivery (by knowing all about size and weight etc. they admit itās in their possession) to me, including exact date.
Maybe I wouldnāt need to bother but itās this old fashioned attitude that maybe there is just a minor glitch, no need to give Planzer a bad name with amazon.
They already have a bad name.
I first contacted Planzer. They said I have to contact Amazon and that its none of their business. The guy on the phone was completely uncommunicative. If the same thing happened with Swiss Post they would immediately do a search for the item and would NEVER say that its none of their business. I am thinking to call Planzer again and this time get a bit more abusive.
Donāt waste your time. Your Contract is with Amazon, not Planzer. Amazon can get the information from Planzer if they want.
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Agreed.
And after all, I suppose it was THEM who informed they had delivered?
I was lucky so far with them. But I have these neighbours who receive parcels every.day. - so even Planzer knows this address ā¦ by heart probably.
Oh and file an official complaint with amazon about Planzer as this is repeating itself all the time.
Did they provide photo evidence that the parcel was delivered?
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ahh, yeah, I remember my horror stories with no time Schweiz AG.
They had no problem providing a picture of a pretty red door, when all the apartemnts of our houses have yellow ones. Minor detail, right?
Not to mention that they claimed our house is not on the map/in their system. It was built 35 years ago ā¦ I think that was before google and TomTom maps, no?
They then explained they are developing their own navigation system 
(luckily they did not go all the way back to inventing the wheel newly or the dispatch riders would have to come on horse or foot.) I suggested google or TomTom but they didnāt like the idea.
This happened three times and each time the lovely recipients of my parcels (a different one each time!!! Guess the driver was just sick and tired and dropped it anywhere) came by to bring it to me (not that we all know each other but the hamlet is small).
No idea why microspot kept using them but maybe thatās why microspot no longer exists? 
I just checked, they still exist. Taken over by the Post it seems. I still hope I will never ever have anything to do with them again. Iāll prefer Planzer if I had to chose.
I prefer the post if I have a choice. They know ever address in Switzerland and visit them five or six times a week.
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No. But here is the staus report from Amazon: > Zugestellt: 28. August
Das Paket wurde dem Kunden direkt Ć¼bergeben.
āDelivered: August 28
The package was handed over directly to the customerā
wow, thatās cheeky.
Wonder if the customer looked anything like you?