Good evening all,
Sorry, quick search didn't find anything helpful, so I'm starting a new thread.
Tomorrow I have a flight to Las Vegas going via Toronto with Air Canada. I chose them as at the time of booking they had some great prices and I'll be making a stop in Canada on the way back. The only problem is that I arrive in Toronto at 13.05 and leave at 20.40, so a long time to hang around.
This evening I got home from work at 7pm to find an email from Air Canada saying to call them. There were two additional emails inviting me to use their web check in system for my flight tomorrow morning from Zurich to Toronto, and the day later at 8.30 from Toronto to Las Vegas.
A quick look on their site and mmy flight AC 593 tomorrow evening has been removed from the schedule. It looks like I've been put on a flight 11 hours 50 minutes later.
The email asking me to call simply said:
Please call back on this 0871 220 1111(8:00-18:00)
I tried calling this number direct. And +44 871 220 1111, and +1 871 220 1111, none of which worked from my Swisscom mobile. But this was now gone 7pm and so out of office hours here and in London. So I've tried calling the Canadian number I found on the website to be placed in a queue estimmated to be 10 minutes! I'm not hanging on my mobile to Canada for that long!
What can I do now?
What can I expect when I arrive at the airport tomorrow morning? Will I be put up in a hotel in Toronto or kicked out on to the streets to fend for myself over night? What rights to I have as a passenger. I remember reading somewhere that anything less than 12 hours is a minor change in flight details, probably why I've been moved to a flight 11 hours 50 minutes later... help...
Thanks for any help
why don't you try the numbers listed on their side
http://www.aircanada.com/en/customer...itzerland.html
ir Canada Reservations Tel.: 0848 247 226
Mon. - Fri.: 09:00 - 18:00
Web Assistance
Tel.: +41 848 333 555
Flight Arrivals & Departures
Tel.: +41 848 247 226
Mon. - Fri.: 09:00 - 18:00
Check Your Flight Status Online
being in Toronto tomorrow or those days will be interesting considering that all public unionized workers are on strike (not the transit though)
when you arrive at the airport , you can ask them to put you on another flight (another company)
or check if you can fly via montreal let's say .. just an idea
good luck!
Thanks for the quick reply.
My problem with the numbers listed in Switzerland is the opening times 09.00 - 18.00. I got the email when I returned home from work at 19.00 and my flight is at 10.10, so I'll need to check in before they open the office!
Oh it get's better, people on strike too!
try using skype or voip and call us/can number i would suggest
Sorry to hear of your problems. I completely understand how you're feeling!
Is the flight number the same despite being 11.5 hours later? If so, then it's a 'schedule change' and not a cancellation or delay. Every airlines conditions of carriage specifically say they can make changes to schedules at anytime and will TRY to notify you.
If your connecting flight is on the same reservation as the flight that has been rescheduled, they will be responsible for booking you on a later connecting flight, and getting you a hotel in the meantime.
However, (if the legislation hasn't changed recently) if you booked your flights separately, on separate reservations, the airline your flying with will only be responsible for the flight on that reservation. They will not be responsible for you missing your connection if its with a different airline on a different reservation. Your travel insurance should cover you for this eventuality anyway... unfortunately you have to pay up first and claim back later.
Sorry, I know it's not the best news but I can't be more specific without knowing what kind of reservations you have.
Good luck, I really hope it works out!
Charge your iPod, bring a book
Bon voyage!
Indeed leaving everything to the last minute is bad enough without these added hassles thrown in there.
It is a different flight number, was AC 593 now AC 591. I get the feeling that as times are hard at the moment; less people want to go to Vegas; so two flights a day are no longer justified and they have canceled one, putting everyone on the other.
It is all on one reservation. I was supposed to land at 13.05 and leave again at 20.40, but the departure is not 08.30 the next day. So I am going to need a hotel for the night, which I expect Air Canada to pay, along with meals, and transport to the hotel.
Thanks
Although there are no guarantees, this might help:
http://www.aircanada.com/en/travelin...fl_cancel.html If you have a frequent flyer card, you should also write to them and ask for compensation in miles.
Compensation in miles isn't great. About 18 months back I had a flight from hell with them, resulting in the first (and only) letter of complaint that I've felt the need to write
I was rewarded with 2000 miles on my Swiss frequent flyer card. That was enough for 1/5 th of the tax on a flight within Europe! Nice!
That complaint letter needs work. Too much inessential information, too much positive stuff. If your going to complain, complain. Don't give them a let out...
Dear Sir/Madam,
I am writing to you with regards to my Christmas break flights from London England, to Saskatoon, and on to Zurich Switzerland: More specifically the leg from London to Edmonton. Not only was my chosen seat assignment not honoured, but the state of the aircraft was totally unsatisfactory: Damaged seat Damaged headphone socket
No reading light No food My first issue was regards to the wrong seat assignment. Why offer people the choice of seat when booking a flight when you are unable to respect this decision? This is NOT the first time this has happened.
When I arrived at my newly assigned seat the cushion was not even on the seat, meaning I had to reattach it. The seat next to me that had a large stain in the middle of it, in fact it looked like the whole aeroplane had just been saved from the scrap heap for one last flight. As I was sitting down I was not even sure it would make it off the ground!
The headphone socket did not work, so I was not able to make use of Air Canada’s limited in flight entertainment. I did have a book with me so at least I would have been able to entertain myself that way – if the reading light had worked, enabling me to see it.
Finally, it was announced that the aeroplane was only equipped to fly to the east coast of Canada, so did not have adequate refrigeration units for the food, therefore there was not going to be a second meal served.
As a frequent flyer I have become accustomed to the aging fleet operated by Air Canada and understand that they will not be up to the same standard as other airlines. However, this was just a step too far and for future trips we are reassessing our options.
Yours faithfully