I would appreciate it if someone could guide me.
I would like to ask you if you know where to complain about a food product here in Switzerland. Is there any "consumer protection" authority? Or do you complain to the authority Service de la sécurité alimentaire et des affaires vétérinaires / Amt für Lebensmittelsicherheit und Veterinärwesen?
I ́d talk first to the shop where you bought it.
You can't leave us hanging in the air like that, in suspense.
So, what was wrong - mice in your rice? Rat in your ratatouille?
The product is not labelled correctly and may be a problem for some consumers. Not the store's fault.
Oh come on. The quartz crystals don't contribute to have a more balanced life?
So, no one knows?
What is the product, and what is wrong with it?
Tom
Well I know how long a piece of string is...
Then contact the producer. However, I find this very strange as large companies make very sure that was is listed is correct.
If it is something like peanut oil in olive oil or something similar where the contaminant might trigger a severe allergy in some people, then it should be taken seriously. But certainly the supplier should be informed.
All the more reason to talk to the shop people directly for them to take it up with their supply chain.
More information on responsibility for food safety:
https://www.blv.admin.ch/blv/de/home…ichkeiten.html (in German Google Translate is your friend).
So effectively:
- contact the store you bought it at or the actual manufacturer;
- if you want to, you can also inform the cantonal food safety department (for Fribourg this would be the link: https://www.fr.ch/de/ilfd/lsvw )
Arleena, are you alright?
But Deepl.com gives better translations and they don’t track you. There is a free version as well which is adequate for most uses.
But Google Translate lets you translate entire webpages, and I am not that concerned about translations of public documents.
Deepl has now limited the amount of text it translates per day.
Thank you 🤗
You know, not all products are made by big companies with big budget for experts to verify all legal stuff.
Well, as someone who worked in the food industry for nearly a decade, I can assure you that even the smallest food company has someone in charge of regulatory/quality/safety issues, because they have to. Food is highly regulated globally, so even if the company is tiny, they will have a consultant on standby. The difference between small and big companies is that at a small company this function is likely to be held by a single generalist working all 3 areas, whereas big food companies have entire departments working each of those distinct areas. Also the management of small companies (especially food startups) tend to be drawn from less regulated industries where regulatory/safety is done during the design phase and quality during operations can be looser. There is a learning curve that they have to go through to realize that rigid regulatory/quality/safety is very much also a part of regular operations.
OP: Contact the manufacturer with the SKU code and batch number. They will have a vested interest in what you have to say and may ask you to send them the remains of the product for testing, though they should also have a sample of the same batch in their ‘library’ for just this purpose if the concern is serious.
Contact your cantonal SCAV (French) " Service de la consommation et des affaires vétérinaires" and explain your issue.
I don't know what that is in German / Italian but all cantons have the same service.