Almost 2 years ago I signed up a contract with Salt, with very good conditions. The contract implied a discount, which they advertised as "for life".
In the contract itself, it is specified than the contract duration is minimum 24 months - not 24 months exactly!
It's now a few months before expiration of the 24 months, and Salt is sending me messages to sign up for a new contract, but under different conditions.
I called Salt saying I have a contract saying the minimum duration is 24 months, but has no end, that they advertised it as a discount for life, and that I am not interested in switching contracts, and I want to keep my current contract.
The customer service guy said the roaming costs in the US increased a lot, and they cannot keep this offer, and at the end of the 24 months they will switch me to another contract, much more expensive. They made me also a great offer, similar to what I have, excluding roaming in the US, which I don't mind.
However, my question is: can I enforce Salt to fulfill the contract they have signed with me? Has anyone tried this before? Before getting into disputes with Salt, I would like to know if I have any chance.
tell them that you want to terminate as it is too expensive and see how they can magically make a better offer. If not, then change provider as Salt is not the most brilliant one anyway.
It does not say explicitly "for life", but it says "minimum contract period = 24 months", i.e. it does not say "contract period = 24 months". In other words, the contract does not have a ending date.
I didn't make a screenshot of the advertising material cause I didn't realize of it. But as I say, the contract does not specify an ending date.
So, my question is: what are my chances of winning if I enforce / sue Salt to fulfill this contract? Have anyone tried this before?
Maybe Salt could argue your discount is valid for life but if the underlying price of the tariff increases then that is a separate thing, and your guaranteed discount will be deducted from that?
Life is too short, I would move on and take a better deal from a new supplier. Worst case you can use this better deal in negotiation with Salt's retention team.
Yes, that is what I thought... after the 24 months, the contract can be terminated at any month.
I have just taken the new offer they offered me, which is basically the same thing I have now, without the roaming and calls in the US - which I don't really use.
Since the ‘for life’ part isn’t specifically mentioned in the contract I don’t think you’d have a hope in hell of forcing them to fulfill the contract. The minimum term has passed now.
You could sue them for the "for life" being misleading marketing and maybe even win, but it wouldn't change anything in terms of the contract is my guess.
Sometimes you can still find old ads (e.g. on newspapers) that might help your case. Perhaps you can tell us the name of the plan and when you signed (month/year.
By the way, current lifetime discounts on their website also talk about minimum contract duration in the factsheet.