Habitat Meyrin, beware!

Complaints Corner
1
They are a scam of a company, once you place an order for delivery, they will not refund, even if the item is out of stock or they cant deliver on time.. This policy is not clearly stated at the time of purchase, I specially asked and now they are holding my 3000 CHF hostage, forcing me to take store credit which expires in three months, has anyone had any experience with them, and any success in getting the money back?

2
Looks like Habitat operates under new management and address but has still the same old issues:

Please help us to get our money back from Habitat Suisse

The new company can be found in Zefix under its UID CHE-142.185.621

3
Did they inform you of the delay in writing? How long is the delay?

If the delay is not reasonable or they did not fullfill the order on the new date provided, I would go ahead & send them a registered letter informing them that I would like to cancel the order and recieve a full refund.

From their website (translated with Google translate)

"In the event that, after the confirmation of the order by Habitat, Products become totally or partially unavailable, Habitat will inform the Customer by email of this unavailability. The Customer will have the possibility of rescinding the contract, by registered letter with acknowledgment of receipt or in writing on another durable medium, if after having ordered, according to the same terms, the professional to make the delivery or to provide the service within a reasonable additional period, the latter has not been executed within this period.

Habitat will make the refund within 14 days from the date on which the contract was terminated."

https://www.habitat-design.com/fr-ch...y-informations

4
If paid with a credit card and less than 30 days, one can refuse the charge in writing.

5
if registered letter does not work, have a lawyer send a letter

6
How do I go about doing that? Should I dispute with the credit card company or directly with Habitat?

7
1. Is it clear 'in writing' that the product is simply not available at all ? Or did they give you an estimated delivery time that you were not happy with ?

2. If it's clear 'in writing' that the product is not available (order cancelled) then write to them - a registered letter - to say that as they are unable to deliver the item (at all) then you demand your payment back in full by x date and give them your bank details. Tell them that if they do not reply by x date then you will consider it to be a fraudulent transaction (they took money for a product that they cannot provide) and you will activate a fraud claim through your credit card (This causes a headache for them).

3. However, if the product is back-ordered and you then cancelled the order because you got pissed off at the waiting time, then that's your problem, and yes, they can require you to use store credit rather than pay a refund.