A friend of mine is in a bit of a catch 22 situation... He's had his spanish card used by someone (he doesn't know where or how) he only realised when he saw his statment online and realised it was used without his knowledge.
He has reported this to the Credit Card issuer who has blocked the card etc as expected and has asked he reports the issue to the police... To our shocking surprise at the Police Station in Zug the police were nothing but helpful, I understand the 'report to the police' procedure is supposed to be as routine as nipping to the loo from where I come from. However the police seem to want more information like for instance who has used the card and where!! when in fact my friend doesn't have a clue!!
My question is very specific... Has anyone ever had any card fraud here and how did they go about reporting to the police? on the telephone? or in the police station?
I had similar experience. Someone charged my card in two different cases / places. A charge was made for an airline ticket on Ethiopian airlines and another charge was made on a rental car in Saudi Arabia. I reported to the credit card company, card was cancelled and replaced, charges were removed from my account and no police report was required. I think unless the card was physically stolen, a police report is not required.
BTW, my card was not physically stolen. I think the number and security code in the back was noted by a hotel employee while I checked out from a hotel down south....way south....almost at the end of the world.
Alternatively, try the Zurich Police Fachgruppe Vermögensdelikte 2 - they're specialised on such things and should be able to help or put you in contact with the right person/department..
You take your statement to the police station and report that you didn't make those transactions. You sign the police statement and send it to the bank. You might have to pay for the privilege here.
I've had trouble with cheque fraud - twice now someone has opened my mail and signed it over to a completely different name. The bank asked for a police report. I won't pay by cheque again - claiming the money back was way too much hassle.
Thanks MarieZug but did you do this in the past? He went there twice and with a German speaker... as I said the police weren't interested from what I can tell... as I wasn't there personally...
It will get resolved I'm sure just will take a bit of time I'm sure.
From my experience back in the UK it was all done on the phone, Rang the local police to report, got a reference number, reported it to be bank... banks sends form with amounts disputed sign and return to the bank... 10 working days later, amount is credited back into the bank account...
This is of course slightly different with it being a credit card but I doubt it would make that much of a difference to the procedure to be followed...
*Sign* where is swiss efficiency when you need it!
Just to let everyone know that my friend has had his money back from the credit card company at least.
This was done after they received the police report that he finally managed to obtain with a help of a Swiss colleague after various attempts by him failed to get anywhere with the stuborn and on this occasion frankly unhelpful swiss police.
According to some on here, you post on facebook that you are looking for a cute policewoman to meet up with you to discuss the case......and just wait and see what happens.....
Had my card used fraudulently several times but was never asked to report it to the police.
Moot point anyway about who should report it? As I understand it the card belongs to the issuer & they are the ones defrauded so they should report it?
hmm interesting point... card issued by issuer in the issue-ee's name... if money is taken that the card holder hasn't spent then I guess it could be said that someone has fraudulently used the card holder's card without his permission and hence the crime was commited against the card holder and not the card issuer... anyway it is what it is and it has to be reported as per the bank's request...