How to complain the head of parking ticket office please?

Complaints Corner
1
I would appreciate if someone could direct me to the right channel/ link please?

I would like to escalate my complain about a parking ticket officer after me being called a liar !

The story is too complicated so I try to make it brief.

To start with, I ACCEPT and PAID my parking fine already.

- My friend and I were next to my car at the meter parking while we were about to say goodbye to each other. Suddenly she told me she had sharp headache so I helped to do a bit of massage with her.

- After a while, without realising that we were already late (15-20mins late), a parking ticket officer come out behind us and was about to write a ticket.

- I apologised to him and told him i was about to leave. He firmly refused and said it's his 2nd or 3rd visit and he needed to give me the ticket.

- Then, I explained that i was there to help a sick friend and my friend also vouched for my statement. Again but he ignored me and didn't talk to us at all. My friend looked very sorry to me and I told her that it's ok as it's my fault for overlooking the time afterall.

-To the surprise of me and my friend, the officer, after writing the ticket, started to talk to me with a very rude manner "yes, it's your problem and not my problem" and turned his back and walked away.

The very next day, I wrote to the Lausanne station stating this case -- I admitted my mistake of overtime, accept the legal fine but I was uncomfortable with his manner etc with details about what happened.

Yesterday, the head of the parking ticket office wrote us back. It said the officer didn't recall anything of this event and if what we said in the letter really happened, he would have waiving our ticket.

So now they called me liar !!!!! even though we have the witness on the whole case!

I have no objection to pay the parking ticket (and it is paid already) but it's absolutely furious to be treated like this.

Any advise on the right channel to go would be appreciated. (I mean after the head of parking ticket who issue the letter to me). thank you.

2
Pay the ticket.

Tom

3
Sorry it must be too long of my message.

I did pay the ticket and i do not deny any of this mistake of over-time parking. i just don't think I deserved to be that rude treatment while I was so apologetic during the whole time. !

4
In short:

You were in the wrong.

They were in the right.

Your point is?

Tom

5
Basically she is pissed off that the parking guy refuses to say what actually happened and he says he doesnt remember anything. She has a point but is she really expecting the guy to admit something that could put him in trouble?

And no the witness doesnt count. She is your friend after all. She may also lie (according to the office that is)

6
my thread is to ask for possible contact/link for communicating with the authority. It's not meant for judgement of the case or comfort /challenge.

I'm not participating in any judgement/discussion anymore so to avoid reading another 10 pages of opinion exchanges. (although I know it's going to happen..)

Still it's kind of you to write back that quick . I do appreciate that so I'll do this one time.

i'm in the wrong -- over time parking and pay fine (done)

they're in the right -- give me ticket

Rude manner : who is in the wrong??

-- this has nothing to do with the ticket and not a professional law enforcing officer should do.... unless we should learn to be shouted at in Switzerland.

7
LOL

Pardon-me, what's your problem? You were wrong. You were told you were wrong. You were arguing with the ticket officer, eventually in a rude manner. You were told to be wrong and rude.

I would say: Shut up, finally!

Play with your narcissism somewhere else, perhaps with your husband?

8
Their only "crime" was being unfriendly.

Other than that, they were in the right.

Pay the ticket. Move on.

9
Personally I agree you should probably just let it go. The ticket guy probably doesn't actually remember as he probably gets people arguing with him all day everyday.

However, you say that the head of parking wrote to you. Didn't he include contact details? What more do you have to say to him?

You can rant here! but then let it go. Just be happy you don't have his job!!

10
No good deed goes unpunished.

11
Look at this way - you get 1 parking ticket from a warden which ends in a slanging match. That warden probably has 20 or 30 of those each day - and has probably heard every excuse under the sun - possibly all in one day.

The amount of energy you waste on trying to prove you weren't rude and the warden was will massively outweigh the feeling of being right. Move on.

12
Come on .. I doubt the parking officer has ever heard this one before!

Just as my ticket expired, my friend had a head-ache so i gave her a massage, yes officer, right here in there street for 20minutes, yes honest, right here, by the meter.

13
Muffin,

Let it slide. In the grand scheme of things the wardens probably take a lot more rudeness than they distribute. If you don't believe me, strike up a casual conversation with a parking warden who isn't currently writing a ticket to you.

You escalated it to the head of the parking authority. How much higher do you want to go? The federal courts, the Pope?

Nobody called you a liar. The head of the parking authority wrote back to you to say that their records don't indicate anything other than the usual. (meaning: Warden issued ticket, ticketee had some extraneous explanation of why the laws of time and space don't apply, Warden indicated that the excuse has nothing to do with parking tickets, ticketee took offense).

14
No. There's a big and commonly known difference between calling someone a liar and not taking an otherwise unsubstantiated claim at face value (your friend doesn't really count). Telling somenone "it's your problem not mine" may not be particularly diplomatic, perhaps impolite, but that in itself isn't rude. Most people would simply call it a fact.

Generally speaking it's usually the wrongdoers who get rude, not the other way round. You can't blame the supervisor for his lack of enthusiasm to accept your complaint at face value. Since you have no proof or other backup you should simply move on.

15
What I wonder is.....what do you expect from taking your problem one step or two or three 'higher'?

The parking warden will most certainly not be fired nor getting a ear bashing from his superiors, as he was in the right....nor would you be invited to witness either.

Nor for the same reason would he apologise to you, as you state yourself you were wrong!

I am with Urs Max' opinion, my father used to have a saying......"Wenn man einen Stein in die Meute wirft, bellt der den es trifft."

If you throw a stone into the pack, the one which it hits will bark.

Swallow your hurt pride and move on. You'll only lose time and energy with your vexation over something you can't do anything at all.

Peace and Flowers

EE

16
Perhaps if you posted the actual French text of the letter we could judge better - it's not clear if he has said

"if this really happened, then we will waive the ticket" or

"if this had really happened, then we would have waived the ticket"

The second calls you a liar, the first is generous offer to take your side in this matter. I think the first is more likely.

17
I think it's incredibly important and imperitive that you immediately escalate this to a higher level, i suggest you write to :-

Mme Jaqueline de Quattro

Département du territoire et de l'environnement

Place du Château 1

1014 Lausanne

Tél. +41 21 316 45 15

Fax +41 21 316 45 27

I'm sure the lesson you learn about how things work in real life will stand you in excellent stead for the rest of your rather sad little life

18
These things are at the decider's discretion, a matter of leniency and common sense. Since there are no clearcut rules in such cases people will typically use conditional text structures; I assumed the response saying "he could have waived" the ticket.

19
Well it is creative for sure

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