Importing cosmetics - this time we got an import duty fee

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1
Hi folks,

We regularly order cosmetics from this US producer, and the value of the package is always the same ~100 CHF.

So far, we never had issue with customs, but this time they want us to pay 30 CHF (we got a notice from Die Poste).

The producer says their order is packaged in the same way, and using the same carrier.

Is there any way to figure out why we have to pay such a high fee for a handcreme?

2
Customs duties and VAT are payable from an import value of CHF 65 (CHF 200 for food and some other bits). You got lucky the other times.

The post charge CHF 16 plus 3% for clearance, the rest is VAT and duty.

3
Including postage.

Tom