Lost Supercard

Daily Life, Swiss News and General Topics
1
I have lost my Supercard, trouble is think it is still registered to my old address. Think there is any chance of getting it back? I think I left it in a Co-op last week midst my daughters biggest tantrum ever. They say they don't have it......

2
I lost mine once i just applied for another 1, it had a new account number, and the old points where transfered onto my new card

3
What did Coop tell you was the procedure to follow since they do not have it?

4
Unfortunately my German is not good enough to have gone any further than do you have my card?

5
The big danger is that some bounder is now merrily adding points to your account...

6
I know!!!!!!!

7
Or happily redeeming them in a Coop City for merchandise. They don't ask for ID, they just scan the card, hand you the merchandise and you're on your merry way.

8
Silly question I know

But how do you even get a super card?.. I never see any forms anywhere.. But am asked often if I have one.

Cheers

9
You can call Coop Customer Service at 032 323 0505 to block your card - you can then give them your new address over the phone so that they can mail you a new card. Alternatively, you can log-in on-line and make the address change but you need to call them to block your card (cannot be done on-line). Hours are M-F 08.30 to 18.30 and Sat 10.00 to 16.00

10
You can apply on-line at www.supercard.ch or pick up an application at the Customer Service counter (and sometimes cash register) of Coop, Pfauen and other shops in the Coop family.

This link takes you directly to the application form (if you have trouble reading German, French or Italian).

11
Sutter, I take it no-one had picked up your card then? Will call them tomorrow and hopefully the same will happen for me!

12
I guess not because all the points where on my new card, but then again i had told them my old card was lost so i guess they used there common sense and stopped my old card so no-one could use it.

Hang on you have a password when you use your card so unless the person who picked it up knew your password your points will be safe

13
I am bringing this thread up again, as I lost my COOP supercard sometimes before, but just now only found that I lost it and vaguely remember that I used it some 10 days before.

My problem is, the card was applied by my husband and he got two cards (duplicate cards - with same number). So, he kept one and gave me one. Now, he has card safe, where as I lost the one. So how should I proceed?

1. Should we block the cards and apply for a new one?

2. Ask for one more duplicate card, having the other one asusual?

Dear Sutter, it would be great if you can tell us how to transfer the points from old card to new card, if in case, we apply for a new card. Will they do it automatically when we say we lost the original or have to do it in some other ways? Also, you have mentioned about password. We never had any password for our card, to add points or to redeem the points. Am I missing something?

Thanks for any inputs and hope to call the customer care tomorrow.