Any idea of the law out here in case they get funny as id just like to buy elsewhere and get a compatible one. Also i bought it on friends credit card as they wouldn't accept my english card, does that mean i have to drag him back?
Any pointers most appreciated.
2) If its open and used then Media Markt may refuse the refund as otherwise they have to take back an open and used electrics device, which they usually cannot then re-sell.
3) Yes, obviously if someone else bought it for you on a credit card that is not yours, you will need to take them back with you to refund onto that card.
EDIT - Hah sorry acen didn't recognise your username, just add a kissy smiley to my post.
Im never hasty in purchasing anything, normally over the top doing my research on this occassion i went with it, which makes me even more annoyed!!!
i. Product in the original packaging and, if opened, in a resalable condition
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ii. Proof of purchase i.e. receipt. (Some shops might be forgiving if you have lost the receipt but can remember the time and date of purchase, from say, looking it up with internet banking.)
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iii. The product is being returned within a specified time (at Mediamarkt within 2 weeks).
I have worked at a couple of different shops in Switzerland and most things were taken back if the preceding conditions were met (and also sometimes not depending on the obnoxiousness of the customer).
Enjoy the rest of your sunny day
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Ok so i popped back to the store last night with my friend who originally paid for it on his Swiss bank card.
Spoke to the lady at the front desk, who gave me a ticket, and ushered me onto the redcoat people looking after the speaker area.
I explained to a young assistant my predicament that it seemd incompatible, with iphones, a small discussion as she insisted it should be ok to play music at least, which it is in theory. I backed up my arguement with a chat i had with Harmon Kardon support.
She agreed in the end and offered me a credit note. Which i really didn't want as im heading home Wednesday not sure when ill be back. So asked again, explaining my iminent return journey and she muttered this her supervisor who was lurking/observing. Meanwhile some other assistant was rifling through the box checking everything. Then he nodded/grunted in an unapproving manner and walked off.
She said ok here you are, a cash refund has been approved, go to the cash till.
So there you have it, it was a bit uncomfortable and i couldn't thank the young assistant enough as it seems their standard policy is exchange only let alone cash back refund, and you could see she was in a predicament herself.
Lesson learnt which again im usually so cautious, be aware of iphone and ipod devices they aren't all compatible and of course do a bit of homework before you rush in an commit to a purchase, saves alot of hastle and carrying a frikkin 6kilo box for miles across Zurich on buses n trains
Thanks again for your advice people. Happy friday.
I happened to buy a Bluetooth dongle that comes in one of those awful, impossible to open, melt-sealed plastic display horrors that you can't pry open without a welding torch and crowbar. Turns out the chipset won't work with the media center in question. Never would've thought to even check for something like this. BT's just supposed to work!
The loss isn't huge, but I'm a bit irritated at the whole packaging style. It's obviously designed to frustrate _and_ prevent returns. Grr.
//a
*Twas the explanation given on EF** for them not publishing prices online.
** It's on the internet***, so it must be true
*** Twice now