Middle-managers

Is the poor customer service that one experiences today due to a lack of middle-managers?

https://www.bbc.com/worklife/article…-short-sighted

seriously, who writes this? How dare those companies do internal hiring and avoid hiring an expensive job hopper?

Wow ! Is that a pic of author Emily ? I love how this pic portrays both 'I'm a rebel' and 'I adore overpriced Apple phones' thereby capturing the inner turmoil of today's conflicted workers.. in California.

A what does it say on her neck ? My best guess is Satan. Or 'where's my bonus'