Neighbours from hell, and no, not Swiss!!

So, after living in Zurich for over a year, feeling settled and buying a dog, I decided I needed an upgrade. Ok, not strictly true, my hand was somewhat forced where by my landlords indicated no dogs allowed in the building. I must confess, I did not see the small print in the contract in this regard and felt, as others had dogs in the building and the whole building was under the same ownership and property company it would not be an issue. None the less, it became an issue as the other dog was only there sparingly apparently (every other week), so thi swas ok. Well, I wanted an upgrade, a balcony and more modern place so no problem we mutually agreed I would find somewhere else, found a tenant to takeover, some dispute on my deposit but it all worked itself out ok in the end.

I moved into my fabulous new apartment in Kilchberg in August and this time was very upfront about the dog, he is a French Bulldog for what its worth. I have a dog I declared, was quizzed on breed etc and all was good. There was a dog contract, you know obvious stuff, dogs not allowed to roam building, any damage caused by dog etc etc. I was so excited,this apartment has amazing lake views, a 65m2 terrace, conveniently located to a bus stop etc. Now, I was pre-warned that the prior tenants had issues regarding their dog with the neighbours so my first task was to befriend the neighbours. They seemed perfectly fine, I asked every lunchtime when I popped home to walk the dog if there were any issues,” no issues” they said,”everything is ok dog was good”. Perfect I thought. I continued this way for a week, ensuring all was ok, and even asked what was the issue with the prior tenants dog, “Oh, he was this strange long haired breed, very smelly and left an awful lingering odor, this wont be an issue with your Louix though we can tell”. Ahhhh fantastic I thought. I soon stopped asking about how he was so not to annoy them.

Well, after two weeks, things started to change. Note, I feel it is important to state, whilst I am 25, English, a bit of a lad to say the truth, I have still not yet had a party. I do not have lots of people round if any, I am not out everynight returning late, and evenings consist of chilling with the dog watching English TV 95% of the week or going with the dog to friends houses. Well, th enext door neighbours I had been trying to befriend knocked at the door. They were very distressed by the dog going a toilet on the balcony, a number 2 at that. This is odd, as he is used to his routine and prefers grass and normally waits for his walks, but I guess having an outside area now and being new to the apartment and being a puppy these things can happen. Plus, there was a way he could access their balcony so I was a bit embarrassed he had done this and gone a toilet. I apologized for this and said I would block of that area where our balconies are linked and there’s a gap. They then said, “no, Louix did not go on our side, on your side, this is not possible”. I am slightly confused at this point, my dog has gone a toilet on my balcony and this offends you?? How bizarre. I didn’t see the issue here and admittedly got angry when they indicated they will be contacting the landlord. I asked is this a normal way of behaving, trying to cause trouble when we could resolve the issue sensibly. I said I prefer him not to do this, and he never normally does, and to this day has still been the only occasion. Well ,I received a letter from the property company which read like my balcony was being converted to be a pig sty, and a large collection of excretion was accumulating. I took a picture and forwarded it to them, wrote a long passionate email much like this post to the landlord direct, explaining how baffled I was at this extreme exaggeration of events. After reading my note, he called me and said I can tell from the detail of what you have written that this does seem an exaggeration, and that he doesn’t see an issue, but did explain to me due to the dynamics of the under tile drainage system the dog couldn’ tuse it as a toilet out there. Fine I said, he doesn’t normally and I do not encourage, and his desire to go on grass means he tends to wait, but I will deny his access to the balcony whilst I am not there. This was the start of theneighbours from hell........................

A shortwhile after it became apparent they had an issue with the dog being left alone for 4 hours in the morning and 4 hours in the afternoon. They conceded it wasn’t a noise or disturbance issue, and more to do with the health of the dog.Dogs need hours of exercise they said. I tried to explain a French Bulldog actually needs very little, but they were a bit ignorant about it and a dog was a dog which meant need fields and hours of exercise on a daily basis. To keep it short, essentially I agreed, as I wanted to do this half the week anyway to relieve of me travelling home every day. I agreed to ensure the dog was in daycare every day Monday to Friday 9am to 6pm. 700CHF a month, but less stress for me, happy neighbours, happy dog. GREAAAAT

Then,seemingly every week since;

- Complaints about my canopy usage, I am not allowed to leave them out when they don’t want them out

- Complaint sabout weeds on the balcony, I counted three

- Complaints about 1cm circle black mark on exterior building wall by post boxes. “this hasn’t happened in 30 years” they said. I have no idea where this came from but wiped away easily when brushed with my finger in an effort to demonstrate how petty this was

- Complaints about the hallway being “sooooooooooooooo dirty because of dog”, the hallway where me and my neighbour have to walk to the main building entrance or exit. My dog spends 30 secs in total there a day, it is not dirty at all.

- Complaints about hanging my washing to dry on the balcony on an airer

- Complaints about leaving my clothes to dry in the drying room longer than my allocated day. Guess I just have to have wet clothes if they do not dry.

- Complaints I never answered my door when they buzzed for me, I don’t recall ever ignoring them but could you blame me. My buzzer is very quiet though.

Eventually, one Saturday morning two weeks ago I lost my temper after realizing being polite, respectful and accommodating was not working and they were only proceeding to harass me about ridiculous issues. I could understand if these issues were noise levels, parties etc but this is ridiculous. I told her, I do not like her tree, I do not like her flowers, I do not like she has her rubbishbag outside attracting flies. I don’t really care about any of these things but felt this is the only way to be seeing as being nice wasn’t working. I finished with, stop harassing me, stop looking at my balcony, I pay a lot of money to live here, leave me alone you will not force me out.

Well, yesterday I went to visit the neighbour above me, she is responsible for charging our wash cards with credit. She proceeded to give me a dressing down, telling me we do not tell people to shut up in this building and if I am left a note on my door I must respond immediately. Not wanting to get involved, I said please just charge my wash cards you do not know what you are talking about. There is no language barrier with this neighbour, she is british, and the ex-wife of my landlord, and the relationship there is not rosey, they hate each other. After a strong exchange of me explaining she has no business in getting involved in another dispute and that the reason this dispute happened was because of non-stop harassment. She threw my money and wash cards on the floorand refused to charge them, and told me, “we have got people like you outbefore”. I said is this because I am a young guy, I have done nothing wrong.

I called my landlord, who has been kept up to date on every single issue, and there is n oissue between us. He has no issue with me at all and knows how challenging these people are. He has asked them to leave me alone, that I am allowed to do what I have been doing and their complaints have no grounds. He advised it maybe best to communicate via letter to explain to the neighbour above why I am feeling stressed with this nonstop harassment and to apologize for losing mytemper but explain you want to get on. I did this and she wants a chat we are yet to have, maybe tonight.

Where does one turn in this situation?

I won’t lett hem force me out, but surely I have rights as a paying tenant to stop this mobbing. I know it can sound like I am holding some truths back here but I am genuinely not.

Does anyonehave any advice??

To summarize my typical week, my dog is picked up at 9am, I leave for work, my dog is dropped off at 6-7pm, I get back at 7.30. We watch TV, we go for a walk, we have dinner, we watch TV, we go to bed. My dog does not bark. Am I really the neighbour from hell???

Note, we have all heard of the stereotypical swiss neighbour, but these are Croatian and british, go figure. I get on very well with the irish and swiss couples below me.

Call Asloca (i cant spell it in German sorry)

By arranging for a dog sitter you made them assume that you accepted they were right and cant get away with anything. As long as the landlord is on your side all is good (i hope!)

wow. Just. wow.

So... first. the balcony poop. Did it happen? who cleaned it up? Accidents happen, especially for a puppy. Why make such a fuss. I'd be delighted that the puppy went on the balcony which is easy to clean and not in the house. Woo hoo! well... anyway.

But then things just blew up from there, eh?

I've heard the "we're concerned about the dog's health" bit before. but you're right about Frenchies not needing a whole lot of exercise. Neighbors don't know what is best for your dog... but guess who does? a vet. a trainer. the breeder. I'd get documentation from them that your dog is just fine staying home 4 + 4. You're spending money on daycare is wasteful imho. It's good for socialization but really it's not necessary, especially if you're out walking the dog otherwise. In the summer, excess heat will also be hard on a Frenchie, and too much exercise could also be fatal. Does your neighbor know that? sometimes they just need to butt out.

These neighbors really sound rotten and I know that coming home and being home can be stressful for you. You're 25 and I can imagine you don't even want to be home, much less have friends over. It's not healthy for you or your pup.

On the bright side your landlord knows the reputation of your neighbors and you are doing good to keep them in the loop. Unfortunately it sounds like there's some neighbors in the building talking to each other and allying with each other against you, regardless of what the facts are. You need to find an ally as well. Getting your wash card charged... that's just bullocks. If that's the responsibility of that person and they are exercising bias they need to ber taken off of that duty, and the landlord has control of that.

Put your foot down and be strong. chin up. be a good dog-dad and a good neighbor. Keep your things neat and remember that if they want to try and pin things on you, you can do the same. Don't be shy to photograph their offenses and make sure they know you're doing it, too. They'll soon enough back off when they know you're keen to how the game is played.

harass them back. I had some horrendous neighbours below me which were also known for what you described. Once I put the trash out the night before they come and pick it up. low and behold the next morning it was sitting in front of my door....I screamed , bitched, at her and since then she left us alone. We have since moved.

People like this dont know the nice way, all you can do is mind your own business, and be very short with them.

good luck and dont let it ruin your life, just laugh it away and threaten with police involvement. It seems to scare them

hahaha ya I don't know why but they do seem to like making "I'll call the police" threats. I once told one of them "go ahead, I'd like to talk to them too!"

Of course since then I've made some visits to flirt with policemen and picked up some knick-knacks and trinkets so that if the police ever do come by... LOL

Some people, if you give them an inch, they take their country mile...

Tell your nuisance neighbor that he's not to contact you further (tell him to just go through the landlord) and if he knocks on your door, you'll call the police to report an intruder.

Also tell him you're documenting everything (its a hassle, but document, document, document), including time taken to respond to the frivolous complaints, and you'll invoice him at your hourly rate (Weekly salary divided by weekly hours). You might not be able to do this, but does he know that? Its not about the money, but it might get him to go away.

I don't know if this works in Switzerland (they might tell you to talk to a private attorney, but try- worst they can say is no), but see if you can talk to one of your company's lawyers about what rights you have vis-a-vis harassment.

Thanks I will check out the Asloca.

Yeah, so the dog poop was the catalyst in the whole thing, the crazy thing is, they climbed over and cleaned it and left it by my terrace door. I hadn’t been out there that night so hadn’t noticed it. When telling this story to friends and colleagues etc, the first issue that pops up is the trespassing, but clearly trespassing is ok for them. Crazy

Well, me blowing up at the main culprit last Saturday and stating a dislike for her tree and flowers was me being ridiculous back. Hoping it would make her realize how pathetic she is being. It only served her to confide in the ex-wife of the landlord, the neighbor who lives above and is otherwise seemingly chief building controller with wash cards etc. Both retired home all day people with nothing better to do. Well atleast she genuinely had trash outside, and I caught the one above with clothes hanging so definitely some hypocrisy here. I pointed this out in my letter to her. But please understand, I do not wish to be like this to them, and explained as much but they have pushed me to this.

The nex tstep for me, following this post and feedback from others, what I can do abou tshowing them I am no mug and will not be pushed around and have my rights. I know I have done nothing legitimately wrong, and could within the law be a whole lot worse if they want, we can do the parties every night until 10pm and turn noise down etc etc. If they want a real bad neighbour it can be arranged.

I like to think I am a nice pleasant respectful person, but I can be a stubborn arse when pushed too far and treated like shit.

I agree with Gata, you need to talk to the tenants association and see if they can write a letter telling them to back off. Don't do anything until you get legal advice. But I imagine you need to start communicating only in writing and you need to tell them that they are harassing you and you will escalate this if you have to.

Also, I hope there is room in your apt for a washing machine or another way to charge your card without dealing with that woman. What did your landlord say about that?

I feel for you and the dog. Really.

ETA: After reading your second post, I was just thinking, you need to stop explaining yourself. If you reply to each of their complaints you are playing into their game. Stop communicating with them and tell them to stop communicating with you unless it's in writing and to stay off your property. You are doing nothing wrong so you don't need to justify yourself. If you DO find yourself in front of them and they are complaining to you just say something like. "Thank you for bringing it to my attention" and leave it at that or cut them off and say "please send me your complaint in writing".

As was said above, document everything! And get legal advice at the tenants association. Don't let them push you around.

Get in touch with the Zürich Mieterverband ( Tenants' Association ):

http://www.mieterverband.ch/zh_kontakt.0.html

Ascola in the German part is the Mieterverband http://www.mieterverband.ch/

It seems that the landlord knows what is going on, and doesn't take the complaints against you seriously. I would also suggest contacting the mieterverband, and maybe find out if this consitutes personal harrasment. You may need to file a report with the police if it does.

I would a) try my best to ignore them. When they approach you with another "problem" tell them to contact the landlord. Maybe discuss this approach with the landlord, and then he can contact you directly if he is worried about a specific complaint.

b) continue to take pictures or try and document the complaints against you so that they can't try and blame some damage or something else on you.

c) Try and get the washcard lady on your side. Apologize. Explain. Apologize again if necessary. Maybe try and recruit her assistance. If she is close with the hellcats, it is possible she can try to mediate on your behalf.

d) don't retaliate!! Don't start having parties, leaving dog poop on their balcony, etc. That will only get the other neighbors against you as well. Just live your life as you normally would.

Oh, and keep the toilet flushing to a minimum.

Good luck.

The landlord told her and me to just communicate via letter and that she cant refuse to charge the cards. I wrote her a 4 page letter explaining most of what I have posted here and more really, trying to get her to understand I am a reasonable person but there is a fine line. My cards were charged later but she left me a note to call to arrange a chat. I guess this might happen tonight.

Wow! Top notch rant, feel better now? Don't give in, stay your ground, but don' t let them grind you down with the pettywheel. The Mieterverein would be my door of choice.

May the force be with you.

If the other people are renters, too: tell your landlord how much more money he could make if he kicks them out due to harrassing you and rents the apartments to someone else.

no. no. no! You have to stop doing that. You have nothing to explain. It is them that's being unreasonable. You are now playing into their game.

Get in touch with the renter's association and stop communicating with them.

No there are only two renters left in the building. Me and the top floor. The others own, and the one above I think lives there as part of the agreement of the landlord and her seperation.

I was not advocating doing anything out of line with being a bad neighbour in retaliation, just showing the difference between me, and someone who could be having regular parties within the times allowed, and just generally being a nusiance, but within the law. Obviously leaving poop on their balcony, and mess everywhere would give them legitimate ammo.

Well, I could have the chat with the neighbour tonight, but fear it will be useless if she starts to insist on certain things that are ridiculous, just because she feels it would make others happy i.e. say for example she says hoover the hallway daily to show that you are taking note of their complaints and trying. But why should i when it isnt even dirty. This is being presumptious but I think I will lose my temper as this has boiled up for some time.

A colleague advised to leave her a note back, following her thanking of my note and offer of a chat, stating that a chat is not necessary, you do not mean to be difficult but that fact she has accepted my apology and read my side of the story is enough and nothing further needs to be discussed. But it is not like me to be so, shall we say, offish and what would be out of character and rude from my perspective. But in reality, a chat could lead to me being a whole lot ruder if outlandish claims are made that push my buttons.

It's not really about the dog, the smudge on the wall, the canopy, the weeds or dirt in the hallway - it's about the neighbors from hell wanting you out of the building.

Nothing you do will appease them - for every complaint you address, for every solution you put in place they will find something else to moan about. For whatever reason, they will not accept you as a neighbor - and they feel they have the power to drive you out.

This will not get better - and it could get much, much worse. They have already gone on record with 'concerns for the dog's health' which means they might be building a case to take to Tierschutz - not out of concern for the dog but out of maliciousness. People have learned that threatening one's pet is the most effective weapon there is: you are vulnerable, because you love your pet, will do anything to keep him safe.

Dogs (and their owners) are Switzerland's new scapegoat.

You need to think about moving.

First step - speak to the Mieterverband as others have suggested. Then think about who would speak up for you should the neighbors complain to Tierschutz: your vet, your trainer, etc.

Then start planning a move. Once the neighbors know they have 'won', they will likely ease off the constant complaints - giving you a bit of breathing space.

I know how awful it is to have neighbors from hell: sadly, there is little one can do to protect oneself from harassment - and certainly almost nothing when the harasser is a long standing tenant and you are a young dog-owning newcomer.

It's the dark side of life in this mountain paradise.

Thumbs pressed that this works out for you.

Amazing post.. well written/formatted but do you have a audio version of the story? I am kind of lazy to read such a huge text.

Haha, I can call you and read it to you tonight for your listening pleasure

The ongoing complaints seem rather ridiculous to me, but the first, I can sympathise with the neighbours. If someone's dog poo'd on the connecting balcony where I could see or ( worse) just smell it, I would be rather annoyed too.

Thank you meloncollie, but I will not be thinking about moving. My stubborn side will see me stand firm and fight this all the way.

I know they have no case against my dog:

2. Animal protection

With regard to how to treat and look after one’s dog, the Federal Ordinance, of23 April 2008, on the protection of animals includes, in particular, the followingprovisions (see Articles 22 and 68).

· Dogs must, each day,have sufficient contact with human beings and, as far as possible, other dogs.

· Those kept in closedpremises must be able, every day, to take exercise according to their needs andmust, as far as possible, be able to romp in the open air.

· Those kept tied up mustbe able to move around in an area of at least 20 m2 (20 square metres), andmust not be attached using a choke chain.

· Those kept in the openair must have a shelter and water available.

· Anyone looking after adog must take the measures necessary to prevent the dog endangering eitherhuman beings or animals.

· Treating dogs withexcessive harshness, firing shots to punish them, and using spike collars areprohibited

As you can see, there is no case. My dog gets more than what is required under law, socialising with people and other dogs on a daily basis. In fact, I could probably take a case against them for enforcing my dog potentially faces damaging health issues for over exercising.