Just a question: Orange recently announced they'd changed their billing systems, so last month, we got charged for about 1 month + 4 days.
However, even taking this into account, I got charged double the rate of my monthly fee.
I emailed, complained, they apologised, and suggested I should tell my bank not to do the Direct Debit to them last month, and I should just pay the correct amount manually.
And this month, they've done exactly the same.
The only charge on my bill is my monthly-fee (no extra calls or anything), and it's double the amount that I signed up for.
My Direct Debit with Orange is now cancelled... I do not trust them.
And their customer services department seems to just acknowledge the problem, apologise, but then do nothing to resolve the problem, or issue a corrected bill.
Mine too and even created a new contract for me without my permission. We have been trying to get it sorted from Feb until now. Unbelievable!! Moving to Swisscom as soon as Orange can provide a final bill that makes sense.
Yes they had over charged me as well when they upgraded their system. I called them and they acknowledged the error, they even sent me a txt message with the amount that they would refund. But in the end they refunded me a smaller amount.
Now I extended the contract, and because I did not want a new phone I chose the option of getting a 15CHF monthly discount instead. My first bill arrived and guess what - they charged me for the full amount without the discount. Now I am trying to sort it out, we'll see.
The problem is that Swisscom is so expensive that Orange still works out cheaper. I will look into Cablecom next time. I use them for internet at home and never had any issues.
I thought they'd finally ironed out their IT issues. Apparently not.
I was overcharged for 4 months in a row, despite a stream of complaining and nagging them. The staff themselves seemed completely clueless and rude. Forget any possibility of compensation or (gasp) an apology.
Oh, and I cancelled my Direct Debit with them, and informed them that I refused to be charged "random numbers" each month, yet they continued to send me bills, with no manual payment method, as apparently, I was still paying via Direct Debit. Sigh.
Shockingly bad customer service.
But at least it's consistantly bad, you know what (little) to expect.