Read the news today. Oh boy!
But how the hell does one end up with 5 subscriptions and 4 new phones?
Pro Senectute did a study Finanzmissbrauch 55+
Their advice for seniors:
Hope the employee has been fired.
According to SRF, SALT claims that disciplinary action will take place.
Kassensturz on SRF ran a piece on TV on this as you posted, I watched it last night.
They found a number of old people who SALT had treated very badly by selling far too many contracts.
They apparently met their match when @MedeaFleecestealer went in there and said she didn’t want a phone at all !
This indicates a highly dubious sales incentive on the part of Salt.
Yah, they will reclaim the commission on the belated cancelled contracts and suspend their employee of the month awards.
Sadly this happens all over the world to vulnerable old people - especially those with dementia.
What compounds the problem is that many old people refuse help with these sorts of purchases and contracts and if they do reflect on what they have done, they refuse to get help to remedy it.
I’m not sure my 82 year old mum will get the most out of her flagship Samsung phone which she was sold last year.
Still, using it makes a change from her top of the range-laptop. (You’ll break the screen if you keep prodding it with your finger, it’s not a touch screen…)
I’m really questioning SALTs internal controls here? Isn’t 5 contracts and five subscriptions a little unusual? Sure this can happen in a blue moon or if a family moves here. But it should have been flagged as needing a supervisor’s approval. And why didn’t the ombudsman call SALT onto the carpet the first time this happened and suggested they get their ducks in a row.
Just like airline tickets these type of contracts/purchases need a reasonable cooling-off period.
And what’s the scoop on the music boxes?
Apropos Pro Senectute anything else new about them on how they support old seniors with young students any news or experience you’d know about?
I’m dealing with 3 phones, 6 radios (Bose, etc.) 5 coffee makers, 20 pairs of specs, 100 pairs of shoes, 4 vacuum cleaners, 14 open duplicative shampoo bottles, 8 clothes-washing detergents…on and on and on. Sigh.
Sympathy
I had to clear an apartment belonging to an elderly relative.
There were at least 50 pairs of shoes mostly new and in original packing.
Several cupboards full of various types of pasta, many open packets and full of living things
It’s a really difficult task clearing a house when loved ones die.
The ideal manufacturer recommended device for the downloadable app that will support the new 9K hearing aids.
