Sold a Tissot T-Touch Expert on Ricardo for CHF 222 (should have gone for much more I tell thee ). Anyway I have a rating of 22 (100%) and I've just received the following email from the buyer (in 1772 Ponthaux)
Is he for real?.. I should trust him and send a watch before payment, but he doesn't trust me? Yes its true my latest evaluation was in March 2016, but as far as I can see that is his little rule, not Ricardo's.
What does your auction description say? Shipment against pre-payment, right? Rub that in his face - he agreed to this condition when placing the bid already. Ricardo guarantees 250 CHF for a buyer anyway.
I never send anything that I sell on Ricardo before receiving payment - and I add that into every description for my items as well as selecting "Vorauszahlung" as condition.
I would take it up with Ricardo customer service, they have been pretty helpful to me when I have had disputes with buyers.
Unless something else is stated in the listing, the default terms are "payment within 14 days of delivery of goods". If payment in advance is agreed, then it's "payment within 14 days of receipt of seller's banking information."
In neither case does it depend on anyone's feedback rating... just on what payment method was specified in the listing. Did your listing specify "Vorauszahlung"/"paiement d'avance"?
I've seen a lot of responses like this on Anibis, people claiming to not be in the country, yet can arrange for the item to be "collected" after payment.
Edit: Just seen the buyers location, just around the corner from me, want me to check him out?
Someone tried to scam me on anibis last month. They faked up a paypal email to look like money had been sent but was somehow held in escrow because they were in France. Then, predictably, I was supposed to send them some money so I could receive their money.
Two things I noticed were: 1) it's harder to spot a fake email on mobile than the desktop b) the delivery address was (I think) belonging to a totally innocent random person.
I had 4 items listed, they tried on all four with different addresses but got confused at one point and sent a mail from the address they'd used for a different item.
I don't think I checked that box, what I did check was:
Conditions de paiement
Paiement en espeĢces (Cash payment)
Paiement au retrait de l'article (Cash on collection)
I guess I was hoping the buyer would collect and I wouldn't have to post
In any case I will offer the choice of either paying in advance, coming to collect from BL or withdrawing from the sale. I definitely am not going to send it without payment and potentially get stung for insured postage both ways if he decides he doesn't like it.
So I wrote back to him offering the three options (transfer the funds, collect in person or withdraw from sale) and I get this. Basically he's an old, disabled gentleman who has been defrauded before, and so he wants to speak with me prior to transferring the money.
Ricardo has buyer protection insurance. If he doesn't get the item and you can't prove that you sent it, they'll reimburse him the price up to 250 CHF.
They won't step in "not as described" disputes however, for that you might want to suggest him to pay through PayPal with a little extra for paypal's fees.
Ah, so true. I've experienced this first hand just a couple of days ago. The seller refused to deliver something that i've got at a good bargain price. Here's the trick: all he had to say was "water damage" and "sorry", and ricardo deleted my negative review and waived him the fees. This basically eliminates the whole point of reviews. They've lost this user's trust now.
E bay and Ali offer much better user experience, makes me wonder how ricardo is still #1 here.