I’m trying to activate eBill on my salt subscription… but UBS is asking for both a “billing account” and a “reference number”.
I assume the billing account is the billing account number on the salt portal - but the reference number? I have a different reference number on each invoice.
Any ideas what I should use?
I just used the reference number from the most recent invoice.
Thanks - will try that
I had the weirdest eBill experience recently.
I use eBill for everything I can, but the local electricity provider was never available in eBill. Then the other week, they just sent my bill via eBill with me having never registered them (because they weren’t there).
Still baffled as to how they found me and assumed I’d be happy with eBilling.
As for finding you if you gave your consent to it it’s normally possible via email
This is not possible, as they would need to know which bank/relationship to send the e-bill to.
They found you via having the same email address in both places.
In your bank’s e-banking settings, (or when you activate e-bill for the first time), you have entered an email address and choose whether “e-bill issuers can automatically start sending you ebills, without asking first”.
It have started not to like e-billing as too intrusive.
In the old days of orange slips with reference numbers, e-bill was a time-saver. Nowadays the alternative is the scan of a QR code received electronically, and a couple of clicks extra.
Ebilling is not error-less : eg heath insurance systematically fails to send e-bill for some types of invoices, and cannot figure out how to fix it. Ebills addressed to “Mr and Mrs” can only go to one person, meaning the pdf having to be shared afterwards between parties. I am not even sure about the paper saving either, eg car tax despite having e-bill, would still send you a letter each year containing the rest of the correspondanance that would otherwise accompany the paper bill (information leaflets, news etc,).
Your further explanation is what I meant.
They found you via having the same email address in both places.
In your bank’s e-banking settings, (or when you activate e-bill for the first time), you have entered an email address and choose whether “e-bill issuers can automatically start sending you ebills, without asking first”.