I have an old lycamobile sim and had the 500 mb data pack. I no longer use the sim and would like to stop the auto-renewal of the data pack.
I don't have the login info for the website and I've tried mailing customer care with no success.
How should I try to stop the auto-renewal?
Since you live in Zürich you could try your luck at their office on the Hermetschloostrasse 73, bring the Sim, contract and your ID or whatever would be relevant along.
Dilyne
18 February 2018 19:39
3
well you know the number of your phone and you can set a new password if you have forgotten it!?
Dilyne
18 February 2018 19:45
4
Datenpakete
1GB: Fr. 5.90 / *139*91490#
500MB: Fr. 3.25 / *139*95490#
120MB: Fr. 1.25 / *139*90490#
Automatische Verlängerung kündigen: *190# : use this number to cancel
Restdatenmenge überprüfen: *136#
Lycamobile-Nummer anzeigen: *132#
*190# can stop the auto renew.
TinyK
18 February 2019 19:07
6
I think I occasionally cancelled auto renewal of the wrong bundle. Does anybody know if it's possible to re-enable auto renewal?
AbFab
18 February 2019 22:33
7
Yes it‘s possible to autorenew the wrong bundle again...
TinyK
19 February 2019 18:22
8
But how? I can't find a single link in Google covering this topic. The code *190# only works for disabling auto renewal.