Do you know if this is allowed? In my country, this would invalidate the contract, and would allow me to change my provider immediately, without paying any penalties for leaving the company early.
Would it be the same here?
It seems that Sunrise increased my internet bill "due to inflation in Switzerland".
Read the terms of the contract you signed up to...
Your contract probably expired and they just stuck you on any old tariff. Give them call to find out what the deal is.
Just checked mine, its gone up by 2.50CHF and my contract has expired.
So looks like they can.
I got a month ago via email. I saw it's 4%, will switch to new company at the end of minimum contract period.
Same for me. I will switch to Swisscom, as they have not increased their prices.
swisscom tend to have much higher prices to begin with.
I was thinking to switch to digital republic, one of the low cost services running on the Sunrise network.
I already have home internet via 5G with them. Theoretically 300 Mbps, in reality it's 100 Mbps during the day, and 150-200 Mbps during the evening. Good enough and most importantly, cheap and prepaid for 1 year. It couldn't be easier and leaves you wondering about the idiocy of monthly invoices.
Everything else will be more expensive as well:
The rent will increase by around 5% (or more), the GA will increase by 5%, the health insurance ,the groceries........
But your income will not increase by 5%.
grr. just checked and they increased my fee by 0.90Fr, fkkrs!
a 2.31% increase.
19. AMENDMENT OF CONTRACT CONDITIONS
Sunrise reserves the right to amend the contract terms
and conditions at any time if said amendments are justified
by legitimate interest. Any amendments shall be notified to the
customer in a suitable form and with reasonable advance no-
tice of up to 30 days.
The customer must accept amendments to the contract con-
ditions for technical and operational reasons, insofar as such
amendments are advantageous to the customer or cause a
negligible reduction in performance, without affecting key pro-
visions in the contractual relationship. Furthermore, amend-
ments which are necessary as a result of statutory require-
ments (e.g., increase of the sales tax or copyright levies) or
judicial orders shall be admissible.
If, in other cases, Sunrise changes pricing or performance and
the overall cost (price) to the customer is higher or particular
performance is reduced significantly, the customer may termi-
nate the contract or the relevant services without cost implica-
tions with effect from the date on which the change comes into
effect pursuant to section 18, insofar as Sunrise does not sub-
mit one of the following substitute offers to the client according
to the client’s choice within 14 days after receipt of the can-
celation: the unchanged continuance of the previous contrac-
tual provisions or the compensation by suitable means of the
overall burden for the customer as a result of the change.
If the customer does not terminate the contract by the end
of the advance notice period, the amendments to the con-
tract conditions shall be regarded as approved. The
amendment or substitute offer then becomes an integral
part of the contract.
If the change affects an additional service or an option, the
right of termination shall relate exclusively to the additional ser-
vice or option.
However, looking at the marketing at the time:
Für CHF 39.– /Monat statt 130.–/Monat
Der Spezialpreis gilt ein Leben lang, solange du dein Abo nicht änderst. Es besteht keine Mindestvertragslaufzeit.
you know, for .90, i was just going to get on with my life, but now i feel a surge of pettiness arising from within...
The difference is now CHF 2.50 for me, as I do not have fibre in my building. Sunrise, in the last years, have started to get awfully close to Swisscom for my needs...
yallo is increasing prices aswell.
Did you check that they didn't notify you of the change, probably at the top of one of your bills? We had the notification at the top of the May 2023 bill.
From the wording of the FAQs it sounds to me as if you do have the right to cancel your contract if you don't agree, though this is not explicitly stated. It will depend though on when they notified you how long a window you still have.
........Can't edit post.
I was meant to say my contract has NOT expired. I started it back in April for 12 months.
But I haven't been notified of any increase. Just saw this thread and checked my bill and noticed the bill will be higher this month compared to the last.
i had the same. went back to see that it was included in the may invoice (but not june) and email didn't mention this at all. it was pretty well hidden unless you opened the invoice attachment. which as i payed by LSV and saw the price was the same had no need to open it.
i only opened this month as the amount changed and didn't even see the notification as i checked only the previous month (where they didn't bother to repeat the notification). it look's like the tried to hide it the best they could so that you can't even cancel within the time limit of the 'notification'. sneaky buggers!
I called up Sunrise and threatened to cancel my Internet contract if they increased the prices. They gave me a CHF 50 credit and also agreed to delay my increase to next year. Seems only fair.
FYI. I have been with Sunrise since 2018.
You could cancel your increased subscriptions (only them) by july 31th. The price increase was totally unjustified, especially given the poor servjce they are given, and also the inflation they were victim of was not so high, maybe half or 1/3 compared to countries where companies didn't raise the price. But sunrise now focus on making the most money they can, most of their customers cannot read a contract or a bill, so extra charges pop up everywhere. Swisscom is the choice if you want decent quality and service, Salt of you need to save money.
UPC also increased prices due to inflation. I am considering switching away but I'm apparently on an old plan. I was paying 49 a month prior to the increase but I was also paying a yearly fee for cable to UPC which was almost 500 CHF.
I called UPC and they have made a better offer on a 24 month contract which would eliminate the cable charge but told me if I cancel I would have to pay the full charge for the cable for the year which would be a pain as 500 makes a big difference to the calculation. Is there any wiggle room here. I need to see if can I find my original contracts
Entertaining legal battles: