John
Is there something like a Better Business Bureau in switzerland? For people who are not familiar with this, such a bureau monitors and reports on the business practices of companies, and it allows you for example to file complaints when you believe a particular business does not conduct itself properly towards you the consumer/client. See for an example: http://www.labbb.org .
If there is, I'd hope it would be in Bern, located on the Bundesgasse, and staffed by Bernese (option: Bünzlies)
I'd love to see the address:
Better Business Bureau, Bundesgasse, Bern :-)
I *think* it's Seco , but I emailed them last week and have heard nothing back.
Oh Boy...This is typical. Most Swiss companies have no idea about "customer relations". They always treat you like they are doing you a favor by taking your money. Anyways try your local Gemeinde ( office of the town you live in) and ask them if they have a number you can call.
I was looking in my files because I know a long time ago I had a number for this. Couldn't find it...But try the Gemeinde...Good Luck
Have you sent them a written complaint? You might need to approach it from a "breach of contract" perspective. in other words it's NOT your expectation that tarmac lasts 3 months.
Nothing in writing no good in CH.
Very simple... Send them a registered letter letting them know that unless the problem is quickly rectified you will take them to the betriebsamt. If you are sure that you are in the right then go to the geminde office and file a betriebung against them. It will be quickly resolved.