A couple of weeks ago, I paid 28chf (4 x7chf) for 4 packages to be delivered on a Saturday, between 6 and 9 in the morning. Sadly, they did not arrive on the Saturday at all, and turned up on the Monday (just as I was leaving for work, not hugely helpful).
On 26th June, I used the online form at post.ch to send them a message with my package numbers and what had happened, asking for a refund. No reply.
I have tried calling their customer service number (0848 888 888) but there is literally no way I can find to speak to a human, everything is automated and for any "unusual" queries, you just get directed to their website.
How can I bring these horrible miscreants to justice and reclaim the 28chf that is rightfully mine!?
The only way I ever get anything done with the Post is to go to the local station and speak with the manager there. Phone and email inquiries seem to be shuffled off into the void, what works is making it a personal transaction.
(Another reason why the plan to close so many post offices by 2020 saddens me...)
At CHF 7 per package, that is B-post, which takes 2 to 3 days to be delivered. A-post is CHF 9 and delivered the next day however in some places it only qualifies for next day delivery if sent before 12:00.
On Saturdays no packages are delivered, only A-post letter mail. There is an exception, that is Saturday delivery of packages is only delivered if sent by Swiss-Express mond which costs anywhere from CHF 14 to CHF 25 for most packages as they charge per Kg unlike the other package services which have larger weight gaps.
So at the very least to get Saturday delivery you would have had to pay CHF 56 for your 4 packages, if only 1 Kg each, any heavier and it would be more.
As far as I know, they deliver on Saturdays if you pay the Swiss-Express "Moon" service, 16CHF up to 1Kg. It seems you have payed the PostPac Economy, delivered Monday to Friday.
I was the receiver, not the sender. I paid 28chf online to get the packages re-delivered.
They do deliver on Saturdays (mornings only!), but you have to pay 7chf a package, whereas a redelivery on Monday morning would have been gratis.
The link to the general inquiry form is indeed the one i used 9 days ago, and still got no response.
I found some old contact i had with the post office a while back, [[email protected]](mailto:[email protected]) , so have written to them with a copy of my online form confirmation and re-asked my old question.
I have a lot of dealings with the post. To sum it up, I avoid using it as much as possible, using DHL instead for most services.
Anyway, for my OWN PERSONAL experience, it takes 2-4 weeks to get a human response when filling out the form. On the phone I get nowhere and just end up paying their 80 raps/minute to be advised to fill in the form. Then if you want compensation, you will have a lot of back and fourth with forms, basically they really attempt to get you fed up with the whole process and have you abandon the claim. Most of the times I do this, except one time I sent 4 packages to Canada, all were damaged and I insured them all for CHF 1000.00. No exaggeration, it took 5 months to finally get the claim, but I was rewarded with CHF 866.- in my bank account for my claim of CHF 1400.00 worth of legitimate damage, I only claimed what I needed to replace and the cost to replace it, but Swiss post came up with this magic number of 866 and did not refund the postage costs which they clearly say they would if there is damage. At the very end they wanted receipts for all the items, I could tell they were shocked and angry that I was able to produce full detailed receipts for everything. The whole ordeal filled a small binder with papers and forms and I constantly had to remind them of the case with one time they claimed that they misplaced the (???digital???) file.
Later on another occasion, I lost a medal worth CHF 120.00...when they started to send me the same forms as last time, I though about it an decided that the compensation would not be worth the hours and hours of work that would be ahead of me. And this, my friends, if how they screw you π
Now with Deutsche Post, I also had a similar case, but I got a letter back from them saying anything in a registered letter will not be covered and must be sent via package delivery if there is value....then why offer and allow customers to purchase protection for their letters....this I will fight as I think it's a scam.
I'd try asking your post office. For damages they say you should report to the post office within 8 days, for delays they say nothing (of course: delays in Switzerland? Never heard of...).
I'd try also calling 800 825 800, at least is for free and maybe you can find someone willing to help you. Montag bis Freitag: 07.30β12.00 Uhr und 13.00β18.00 Uhr of course.
Quote: "I'd try asking your post office. For damages they say you should report to the post office within 8 days, for delays they say nothing (of course: delays in Switzerland? Never heard of...).
I'd try also calling 800 825 800, at least is for free and maybe you can find someone willing to help you. Montag bis Freitag: 07.30β12.00 Uhr und 13.00β18.00 Uhr of course.
Good luck!"
800 825 800 doesn't work, try 0800 825 800, but it anwsers in Daillens, Vaud, good for me, hopes it also covers ZuΜrich?
A free of charge number is good thanks! I dialled 084 288 00 88 and that wasn't free of charge Even Frech post has a free of charge number
With the Saturday delivery value-added service, Swiss Post delivers parcels on Saturdays. If requested, we notify recipients in advance by SMS or e-mail.
The 28.- OP paid will be the "value-added service" mentioned here
Just a thought but do you no for sure that the online sender sent the parcel via the post option you selected? Maybe he sent it bog standard post and pocketed the difference?
It was sent from Germany, so that wouldn't make a difference. Once the goods got into CH and were in the possession of the Post, the delivery contract was between myself and Post. I paid Post directly for the Saturday service, the German retailer didn't see a Pfennig.