SwissPost Postman said 'I give you 10 seconds to get 1 frank here'

Complaints Corner
1
This postman rang the bell, he said something but the speaker was bad so I couldnt hear him clearly. Anyway my partner went down and it was a big parcel for me, a bday gift (its my bday today btw )

my partner used the speaker to ring up and told me to bring money down as we must pay the tax to get the parcel, no problem, i brought 50 franks(two 20s and two 5s) down as the speaker was really bad.. i didnt understand was it thirty-nine-ninety or thirty-ninety

and turned out it was thirty frank ninety

the postman asked, 'you don't have one frank?' (yes he spoke in English..)

i, 'maybe yes.. but I have to go up again and get it down here'

he said, 'you have to get it'

( that moment i was thinking should i go get it or not, they normally have change in that purse, right? )

then he opened his mouth, 'i give you 10 seconds to get one frank here, ten, nine, eight, seven, six, five .. '

i stopped him, 'i cant be back here within 10 seconds anyway'

he said 'no, i give you 10 seconds to decide go get it or not, otherwise i bring this back to the post office and you have to go to the post office to carry it on your own, five..four..'

i was already so shocked when he actually started counting from ten... i didnt know what i could say.. then my partner said, 'its ok, i can go search if we have 1 frank..'

What a dusch..........? he gave me 10 secs to get 1 frank while he was the one who supposed to give me change?

is there a way I could complain to the SwissPost? and will they even care at all?

well.. I only wanted to share this experience... I am still happy with that delivery arrived exactly the day on my birthday

2
Yes, do complain to SwissPost, athough I am not sure it will get you anywhere since that sort of behaviour may be part of the customer care training.

Oh, and happy birthday!!

3
He is pulling your leg,you fell for it .Happy "B" day

4

I've been here more than 40 years and my postmen and postwomen have always been helpful, friendly and polite. To suggest that this described behaviour is part of the Swiss Post's training is an insult to a group of people who have over decades earned a very good name.

5
Definitely do complain to Swiss Post and demand an apology from this guy in your complaint. Absolutely unacceptable!

6
Ah, maybe that is why you did not appreciate the irony in what I said

7
Take it as a joke and maybe next time you meet you might find a new friend in him.

If you find him rude everytime then go make your formal complain .

Happy birthday !

8
Do complain to your local post office - at least in my neck of the woods they want to know when the Packet Post guys misbehave.

Out here, the local post office delivers letters, but packages are delivered by a regional center - and the guys at the regional center are notorious slackers. (Rather than checking if the recipient is home they often just leave delivery slips in the mail box and bring all packages for the Quartier to the local post office - heck, sometimes they don't even leave the delivery slips.) The local post office can more effectively complain to the regional center than we mere mortals can.

I must say, though, that the staff at the local Post are wonderful - friendly, efficient, always a pleasure to deal with.

9
I'd suggest you try to see how it might have looked from his point of view before you decide to feel so badly treated.

He told you how much you needed to pay. You brought the wrong change. Then you kept him waiting while you decided whether to get the right change.

What did he do wrong? Fail to speak English? Fail to prove to you that he didn't have change in his bag?

Since you cannot know his intention can you not assume his intention was good? And since you do not know if he had the change in his bag, can you not assume he did not? It appears that you're CHOOSING to think the worst of him and to feel badly treated.

10
Even if everything you said was true, the comments he made are bad ass indeed.

I forgot how it is to be somewhere when you receive the package, the person brings it to your door with a smile and a chatty lines. Instead to have to hurry to dress up, take the kid with you downstairs because the posts man do not come up!

11
Happy birthday!

Guess it is a Saturday, it was too hot maybe he was having a bad day..still that sounded pretty rude...has never happened to me before!

12
You dress up for the postman and get the kid out of the house when he "comes"? Bit of a cliché that is.

13
Naughty! We like to do role playing!

14
he waited less than 2 seconds before telling me he would give me 10 seconds to decide, oh you're suggesting I should actually appreciate he gave me TEN SECONDS

and, in all these years, I have never dealed with a postman with no change in his huge black purse. They always have change, otherwise, why the post office let them carry that big purse.

15
and thanks to all the birthday wishes ; )

i had a great day, postman without coins in his purse couldnt get to ruin my saturday & birthday

actually, back home they still come to my home on the 27/F to deliver packages/signed letters at the door. And if nobody was there to sign, they would call to ask when should they deliver the next time or should they leave a slip to let me pick it up in the post office, no not talking about the provate courriers, the national post : )

16
I have never experienced anything other than friendly, helpful and polite postal service. We also give our postman a Christmas gift.

Maybe your postal guy was having a bad day but I would have sent him back to the post office with the package. It would have taken him more than 10 seconds to fill out the necessary paperwork for you and you could have counted as he did so. Then when you went to collect the package you would have the opportunity to complain.

17
Although a complaint would seem a possibility, just remember that the guy you're complaining about - who may or may not get a slap on the wrist - is still going to be bringing your mail in the future.

18
Bummer eh

19
Or not depending on how seriously the Post Office take the complaint...

20

You're lucky, in my bit of Zurich the post office doesn't deliver parcels on Saturdays. It's just "Briefpost". If you want a Saturday delivery the parcel should be sent with a commercial carrier (DHL, UPS, etc).