I've been called to attend a telephone interview tomorrow (they are in Zurich, I am in Dublin). The position is for an accountant role with a global Swiss bank. Can anyone offer any advice i.e. what to expect, how to prepare, questions they are likely to ask etc?.
Make sure you are in a quiet room and have a good telephone line. If you didn't hear well or the line is bad suggest you hang up and redial (or suggest that they do) if it doesn't improve - don't be afraid to say you cannot hear them well enough (assuming you can't).
In my experience, a telephone interview is usually more of a screen--either a recruiter asking typical HR questions, or else some easy, general behavioral style questions. Once you make the shortlist, they'll fly you in and ask the tougher stuff. Anyway, here are my tips:
1. Basics: Stand up, and make sure you're smiling into the telephone. Use a land line instead of a cellphone, if possible.
2. They can't see you nodding, so be cognizant of inserting little 'verbal nods' so they know you're still on the line and engaged, especially if they are explaining the position or talking for awhile.
3. Have your CV, the job description with keywords highlighted, notes to questions you're expecting, etc. in front of you. You can have all the notes and prep you want, since they can't see you!
Good luck, and hopefully we will be welcoming you to Zurich after you get the job!
They normally send an email proposing a time for a phone interview, or asking you to call/email them back to arrange a time.
I was once called by a recruiter while I was on a crowded train; he insisted on interviewing me immediately despite my protests that it was not a suitable time and place. The call was cut off twice when the train went into tunnels, and the guy even expected me to answer questions about my salary expectations in front of a carriage full of commuters (I refused). An absolute disaster - this is very much the exception though.
Oh no! Sounds like a nightmare. I had an interview once with my daughter, a baby in the background getting up to all sorts whilst I was on the phone. I was offered the job though!
If you can't pick a specific time, I would answer if they call, but explain to them you are driving/ have an appointment and suggest a more preferable time. Some employers like email correspondence, some prefer phone. You can only dictate to a certain extent how you'd like to be communicated. I guess if you're afraid they won't be flexible with the time, ignore the call and call back later, but I wouldn't really advise it incase of missed opportunities
Second that. The stand up idea also works well for "tough" phone calls too, eg a complaint or negotiation. For those you can skip the smiling into the phone part though!
I 've already written preferable hours for getting a call, in cover letter.
But, because even with these hours, it is difficult to predict if I could make a conversation γiven the circumstances, maybe it was even better to additionally write about email contact as preferable way of a first communication (for further arrangements - interview). I just wonder if it is a good or bad idea, or indifferent.
Personally, I wouldn't give hours in a cover letter--you want to make it as easy as possible on the recruiter. As long as you have voice mail, you'll be fine--just call them back as soon as you can.
I understand what you say. If the noon hours I 've written that I am available for phone contact are not convenient for them to call me, they can simply email me and settle it out.
All I am trying to do here, is to avoid a bad first impression for me, through a random phone call at an inappropriate time and place.
There are two issues here: the poster above apparently was called by a recruitment agency at an inconvenient time. That has a simple solution: tell them to call you back when convenient for you. (Don't worry, they will. Recruiters are trying to sell you something).
No company will call you like that for a telephone interview; they'll arrange a time either with you over email or with your agency.