THen they replaced my ear phones (defect) without even checking whether they were really defect(Garantie)
They opened the doors at 1000am and were all lined up to greet us.
"The friendly people at Apple....!"
And here is me thinking you were being sarcastic.
They probably took your word for it as the alternative was sticking your old ear buds in their own ears to test them.
They got really upset when I asked for Abbey Rd on vinyl.
I was amazed. After a couple of minutes of opening time there was around 100 people in the store.
I think you need to open a blog and write there. Or just start a diary.
It's all too exciting, isn't it?
It’s amazing what good customer service can do, particularly in a country not well known for it.
Now I know where the Gotthard detour is leading everyone.
It seems that those people who tend to more strictly interpret and follow the rules (whatever they are - laws, regulations, procedures, whatever) have greater efficiency when everything is going as expected.
Those who are more flexible with rules tend to do better when things aren't going as expected, and when you really need customer service, it's usually because things haven't gone as expected.
Working in technology, and watching the interaction between the these-are-the-rules people and the what-if-we-break-some-rules people is intriguing.
well now that you have posted about your experience at the apple store, it's only going to spread and get them even more punters through the door !!!
Then Apple are doing a public service getting these sorts of people off the streets!