The car is already broke down. It says the diesel engine must be changed immediately.
How to proceed?
Is it possible to give it back and get your money back?
Is there any consumer protection office?
Thanks a lot
I bought a used car a week ago from a 2d hand dealer. Seemed to be very nice, 40.000 km, well conserved....
What guaranty did you get when you bought it?
Usually they will give you a year on power train, though the last car we bought was sold as is. Had my local mechanic do a service, and I later replaced the coil packs myself (it was misfiring in damp weather, a known problem for this vehicle), otherwise no problems.
If you bought it as is, you are stuck, however.
Tom
Who thinks the engine needs to be changed? unless it went BANG thats unlikely.
Zero chance of money back, if no guarantee then unlucky as you won't get anything.
The car started to slow down and make a sort of noise (like turbo not working) and showed a sign.
when I checked what this sign means, the manual says immediately replacement diesel engine.
It has 1 year guaranty.
What a crappy car that it has a specific sign that the engine must be replaced?
Wow that is some kind of first.
There's a sign/light saying to replace the engine? lol. There's at least one translation issue going on here, probably between you and the car manual, and maybe another one between you and us.
It is a VW touran
So what's the problem then?
Tom
Just imaging the motor engineer during the FMEA:
Hmmm, guys I have a problem here. The engine my go boom after just 40k. What do you think if we turn off the car and turn on a light to inform the user he must immediately stop and replace the engine?
Probably it just switched to "emissions test mode".
Tom
This link shows VW dashboard indicator lights. You might wish to find the one that is lit and then click on it for a description in English:
Reading this I wonder if OP put petrol into diesel or vice versa...
Appears to be missing this alert:
is it the chain in a TSI engine?
it was "Ärger des Jahres 2014"
1) Recover the car to a garage
2) Get the mechanic to check the car
3) Get the details and forward them to the warranty company
4) Wait for them to confirm the fix
However, if you put petrol in a diesel - or vice versa - you will be liable for all costs.
Maybe you just have a Check Engine Light?? Try to find a OBD reader and see what fault code is flagged. Could be something as simple as a loose gas tank cap or O2 sensor.
You know today's cars have a light/bleep for absolutely everything (very annoying actually). You just haven't seen the "replace engine" one in yours yet. Lucky devil.
Don't panic !
You cars engine warning light has come on and it's gone into "limp home" mode, so your revs (and power) have been restricted so you don't damage the engine, iirc on vag cars it limits you to 900 rpm , and about 40mph.
If may be serious, it's probably not, just means a sensor has flagged an issue, may even be something silly like the garage forgot tighten something when they did a service.
Do as dodgyken says, take it (or get them to pick it up) back to the garage where they can read the error code.
I've had them come on before for really silly reason like the exhaust sensor getting wet
ETA - the manual usually says take to dealer immediately, not replace engine
Can you a post a picture? Really need to see this message!
In my case 2 years ago I did not get an "immediate replacement engine" warning; it's probably something like immediate engine service. My car went into limp mode, turbo stopped working and car would not rev up beyond 1500 or so. Turns out that a turbo valve had died, drove to garage and had it replaced.
I'd say that it's probably some "critical" engine peripheral and car software protects other parts from getting more damage by putting the car in limp mode.
Good luck with the repair