KLM does have some ancient planes and so does Air France, the two airlines I avoid no matter how good their price might be. (and if we talk about being cheap: KLM once got me a food voucher after my plane was delayed over 2 hours. I got 5 EUR. A beer in Stuttgart airport was 6.50...)
I honestly think you are wrong there - Swiss does not have any 80s planes, and their economy seats are just "normal".
Using seatguru.com - comparing long haul economy seats
AF - A380 - 19"
AF - Rest - 17-18"
KLM - All - 17.5"
Swiss - All - 17.3"
So Angela can tell the difference in seat width of 0.2" on a KLM flight compared to Swiss. That is impressive!!
As for seat pitch - Swiss is 32, AF is 32 (except for upgraded 747-400) and KLM a mix of 31 and 35
I don't always trust seatguru. Consider this:
the KLM 777-200ER have 9 seats across in economy class. Their 777-300ER have 10 seats across in exactly the same cabin width. How did they manage to squeeze in 1 extra seat without narrowing down those seats?
Emirates is one of those airlines that squeeze 10 across into their 777s. So much for their great advertising.
The credit card company seems to be the best answer for me. If you paid by credit cards, I would recommend contacting them to dispute it on your behalf.
Several people have commented that I should have checked much earlier. Possibly true. It was actually two weeks after the flight when I checked my credit card statement. From what I can understand from Swiss, even if I had spotted it earlier, they still wouldn't refund the £20.00 and it would still take up to six weeks to process so I would be in the same situation.
I think we have had different experience, I can of course only speak about mine. I travel to Peru from Amsterdam regularly I admit I do mostly business but as a student did also economy and really there is a huge difference between Swiss and KLM. Air France was also comfortable in economy to Lima, but the plane I took to and from Boston to Zurich with Swiss looked like it had been from the 80s or early 90s. Truly I have never seen such small seat space on a long haul plane
I agree - I have had very poor customer relations from Swiss, never from Easyjet.
I was made to pay again on my flight at Christmas and so complained at the start of January. Swiss acknowledged my complaint and said they would look into it. It's August now and I'm still waiting for a response. I have sent a further email asking for their explanation but no reply. They are clearly just hoping I'll go away.
When I had a problem with Easyjet (I missed a flight) they put me an another flight the next day and paid my hotel and meals, within 6 weeks of the complaint.
I can't believe Swiss can just ignore a complaint. They could send a letter saying, "We diagree, you are in the wrong." But they have sent nothing apart from the "We have received your complaint and will look into it" letter back in January.
When was this flight, just the year will do.
IFE reboot takes about 30-45 minutes for the whole system. Planes are split in sections and rear is no different to any other section in eco and a sectional reboot is about 20 min.
I suspect you encountered a trolley dolly that didnt know what they were doing.
When was this as swiss no longer pay for baggage damages as I found out today... ..
I can even tell you the month, November 2011. The only complain I have is the seat comfort and space, the service was actually good and the flight attendants really nice.
They do (as they did for me recently), but just not always. To be honest many (if not all) the exclusions on the list you phoographed make perfect sense.
Well, many of you do NOT know what SWISS means. Here the solution
S --- So
W --- what
I - -- it's
S -- still
S --- Swissiar
Then it was probably an A330 (unless you were flying to the west coast), maximum about 12 years old (possibly much younger) and with seats not older than about 8 or 9 years (also possibly much younger).
Seat width and pitch as mentioned above is basically identical to KLM or Iberia.
If you really want to fly uncomfortably try Emirates on a 10 across 777. That really was the most uncomfortable long-haul flight I've had, despite having a row to myself. The return in business was no great shakes either.
I did this - ZRH-DXB-CAN (Zurich, Dubai, and Guangzhou) and back, all on 777 economy, 8 hours per leg. Honestly, I rather liked it, but then my challenge is more length than width, so I appreciated the longer seat pitch.
And, if your hips are touching both armrests, you will definitely notice 0.2" less width. Once you go from "plenty of space" to "slightly constricted" the misery factor jumps remarkably with each fraction of an inch.
DH has been commuting London/Basel for the past year and the late (9pm ish) flight is ALWAYS late!
We had our orientation visit last weekend and took the 9pm flight back to the UK....delayed by 1.5 hours.
When flying Emirates, I enjoyed the good cuisine. As I am neither tall nor heavy, that was no problem for me
When flying economy all airlines have not enough legroom all the time so I just get on with it as complaining is not worth it when you know the airlines are interested in volume of customers not comfort of tall people
I complained about the appalling handling of a cancelled flight, they told me to use the complaint form, which I did - never got a response.
You genuinely think it is reasonable for an airline to claim to be allowed to rip off handles or wheels of my suitcase?
I think if they decide to throw luggage around in the way they do these days to save some seconds per piece in handling time - they should indeed pay for the occasional damaged caused by their method. This happened to me last year on a low end Asian budget airline (comparable to Easyjet or Ryanair) - even they paid me some 25 CHF if I sign some forms that I won't make any other legal trouble... I would expect a high-end airline to be a bit better than that if I fly between two first world countries...
I have always found Swiss to be quite reasonable, even replacing wheels. Some suitcases have a crappy design with protruding wheels whereas others are slightly recessed. I would argue that any suitcase with very protruding wheels or handles are not fit for purpose.
Given that in most cases the guys that load containers for lcc and legacy carriers are the same it's unlikely to make a difference who you fly with...